Knowledge Base
StayNTouch Support: Helpdesk
Helpdesk 8
- Welcome to Helpdesk
- Email Account Tip
- New User? Create an Account
- How to Bookmark Helpdesk
- [VIDEO] Helpdesk 101
Support, Feature Requests & Announcements 12
- Lightspeed Best Practices
- How to Submit a Support Request
- Check On Your Support Request
- Implementations Guide: On-boarding Rover Standalone
- Create a Feature Request
Troubleshooting Tips
FAQ / Troubleshooting 8
- Helpful Preparation Tips for Rover Front Office
- Web browsers that support Rover
- Retrieve Guest Signature from Rover Check-in
- Guest Agreement to Accept Charges/T&C via Zest Web Check-in
- Overlay Troubleshooting Tips: Part 1
Rover App and Download Process 3
Training Doc 1
Rover Standalone
Dashboard & Search 2
Rover Housekeeping 7
- Auto-Assign Housekeeping Tasks
- How to Manage "Work Shifts" in Rover
- A Guide to OOO/OOS Rooms
- Update Room Status - Put Room OOO/OOS
- How To: Edit a Room's Status
Group / Allotment Guide 6
- Groups: Configuring Rates
- Create a Group Block
- How to Ensure Recommended Rates Populate for Reservations
- How Does the Release Date Impact Group Availability?
- How to Assign an Action to a Group with the Actions Manager
Report Guide 23
- Reports Inbox
- Mobile Check In Report
- In House Guests Report
- Arrivals Report
- How to Schedule Multiple Reports in Rover
Rate Guide 9
- Rates: Legend of Symbols and Colors
- Permission to View Suppressed Rate
- Rate Creation: Based On & Copy From Setting
- Channel Manager Guide
- How to Create a Base Rate
Finances 15
- How to Navigate the Commissions Page
- Accounts Receivables Guide
- Promo Code: Setup and Reservation Creation
- Attach Multiple Rate Plans to Single Reservation
- How to Move Multiple Charges in Rover
Revenue Management 2
Room Diary 1
End of Day 1
Restrict Post Toggle 1
Exports 1
Rate Manager 1
Zest Station: Self-Service Terminal Located on Property
Rover Overlay
Dashboard and Stay Card 14
- Overview of Symbols, Colors & Icons, Dashboards and List Views
- Menu
- Avatar Next To Guest Names
- Stay Card & Guest Card
- Refresh the Stay Card
Check-In 9
- Update Payment Method
- Rover Overlay Check In
- Prompt To Add Missing Contact Info
- View Routing & Multiple Bills at Check-In
- View Package Details At Check-In
Credit Cards and Transactions 7
- Update Credit Card
- Deposit/Balance
- Review Guest Bill
- Routing - Moving Charges
- Posting Charges To Guest Bill
Rooms, Room Types and Queue 6
- How to Make Changes to Room Assignment
- Queue & Advanced Queue in Rover Overlay
- Room Ready: Auto Check In and Notification
- Check-In to Inspected Rooms Only
- How to Use the Do Not Move Room Setting
Check-Out 5
Rover Housekeeping Room Status Look up, Update and Check-out 1
Apply Payment Using Givex Gift Card 1
Add-Ons 1
Settings: Admin, Stationary & More!
Access / Log into Rover / Create User / User Lockout 10
- Activate New User Login
- User Roles - Access Level
- Sign into Rover
- Sign-Out of Rover
- Password Expiration
Invoice Set Up 3
Interface Set Up 1
Hotel Details & Stationary 4
Registration Card Set Up 1
Setup for Queued Room Auto Check-in and Guest Room Ready Email Notification 1
Guest Likes for Room Features and Preferences 1
Settings & Parameters 1
Floor Setup for Housekeeping Filter and Front Office Room Assignment 1
Stationary 3
Hardware / Software Solutions
Devices, Key Dispensers and Accessories 11
- Hardware / Accessories Recommendations
- Direct Key Integrations: Rover Guide
- iCMP: Settings Guide
- How to Pair the iCMP Device and iPad
- Direct Key Integrations (RFID Keys): Key Vendor Guide
Interfaces 10
- How to Run a Resync
- Troubleshooting Interfaces
- PMS Distribution
- Synxis Group Creation
- Snapshot: Guide to Data Checking
Door Lock Systems 1
EMV Documentation 3
AWS Migration 1
Back Office Exports 1
StayNTouch Release Notes
Rover - Overlay 23
- Master Release Notes: Rover Overlay (v3.0)
- Master Release Notes: Rover Overlay (v2.0)
- Rover Overlay Release Notes (v1.31)
- Rover Overlay Release Notes (v1.30)
- Rover Overlay Release Notes (v1.29)
Rover - PMS 55
- Rover PMS: Release Notes (v4.9)
- Rover PMS: Release Notes (v4.8)
- Rover PMS: Release Notes (v4.7)
- Rover PMS: Release Notes (v4.6)
- Rover PMS: Release Notes (v4.5)