Akia.ai Guest Communication

Akia.ai offers a guest messaging and information platform to help hotels drive direct bookings and other items. Stayntouch needs to provide them with OAuth keys and set up webhooks for the hotel.

Please set up the following generic webhooks in Settings > Chain > Webhooks to the unique chain endpoint provided by the Akia team.

Create Guest
Edit Guest
New Reservation
Edit Reservation
Cancel Reservation
NoShow Reservation
Checked Out
Room Move
Reverse Checkout
Reinstate Reservation
Card Replaced
Reverse Checkin
Checkin Available
Checkin Success
Checkin Failed
Checkout Available
Pre Checkin Available
Pre Checkin Success
Pre Checkin Failure
Room Assigned
Room Status

NOTE: We recommend hotels have the Akia integration in place prior to reservation migration to avoid Akia not having the right reservation data and needing to manually update with an export.