Applies to:          Stayntouch PMS          

FCS Solutions

FCS Solutions offers innovative solutions for hotel operational excellence. FCS Solutions focuses on three main areas: (1) Guest Satisfaction, (2) Staff Empowerment, and (3) Operational Efficiency.

Guest Satisfaction

Improve staff morale and boost performance by providing clear, automated protocols to encourage independent decision-making that will enhance the guest experience.

Staff Empowerment

Create a productive workplace by automating manual tasks and complex processes to ensure operational efficiency across all departments.

Operational Efficiency

Provide the best guest experience possible with the help of hotel technology solutions for desktop and mobile, built from nearly 40 years of experience in the hospitality industry.

Housekeeping staff will use FCS Solutions to update room status as well as room service status for Out of Order, Out of Service, and In Service rooms. This integration also supports transactions postings from FCS Solutions to the PMS, mainly used for minibar charges.

Items to Note: 

• Room status in Stayntouch PMS must be updated via Housekeeping > Room Status > Click on a room number > Update status. 
• The integration does not support updating room status via the main Housekeeping > Room Status page.

API USAGE

• GET/hotels – Setup stage only
• GET/rooms – Setup stage only 
• GET/room_types/{id} – Setup stage only
• GET/hotels/{id}/charge_codes
• GET/reservations/summary – Upon setup
• GET/reservations/{id} – Following a webhook event
• GET/guests/{id} – Following a webhook event
• POST/rooms/{id}/change_house_keeping_status – Every time a room status is updated in FCS Solutions
• POST/reservations/{id}/transactions

WEBHOOK USAGE

• One endpoint per hotel chain is in use.
• The following webhooks are in use:
  • Edit Guest
  • New Guest
  • Anonymize Guest
  • New Reservation
  • Edit Reservation
  • Cancel Reservation
  • Reisntate Reservation
  • No-Show
  • Checked-In
  • Reverse Check-In
  • Checked-Out
  • Reverse Check-Out
  • Check_In Failed
  • Room Assigned
  • Room Move
  • Room Status
  • Room Staus Service

CONTACTS

• 24/7 Global Customer Support Center, helpdesk.fcs@planet1world.com