Applies to:          Stayntouch PMS          

Fetch

Fetch helps ensure guest satisfaction, before it's too late. Fetch automatically surveys guests during their stay, in just one-tap, and alerts staff in real-time of recovery opportunities. Their motto is happier guests, better reviews, more bookings. Fetch focuses on guest in-house reviews, so hotel operations can react when guests are still onsite.

Fetch surveys guests at key moments of their journey, using email and/or SMS, to find opportunities for service recovery. Guests respond in one tap, getting 20x stronger engagement, and can use their own device. No apps or downloads required.

API USAGE

• GET/reservations/{id} – Following a webhook event

WEBHOOK USAGE

• Checked In

GENERATING OAUTH KEYS

• Stayntouch Implementations or CSM will generate API OAuth keys using the below process.
• Fetch requires the following Stayntouch Connect credentials:
  • client_id
  • client_secret
  • hotel_id