Applies to:          Stayntouch PMS          

Fetch

Fetch helps ensure guest satisfaction, before it's too late. Fetch automatically surveys guests during their stay, in just one-tap, and alerts staff in real-time of recovery opportunities. Their motto is happier guests, better reviews, more bookings. Fetch focuses on guest in-house reviews, so hotel operations can react when guests are still onsite.

Fetch surveys guests at key moments of their journey, using email and/or SMS, to find opportunities for service recovery. Guests respond in one tap, getting 20x stronger engagement, and can use their own device. No apps or downloads required.

To activate this integration for your property, please contact Customer Support.

API USAGE

• GET/reservations/{id} – Following a webhook event

WEBHOOK USAGE

• Checked In

GENERATING OAUTH KEYS

• Stayntouch Implementations or CSM will generate API OAuth keys using the below process.
• Fetch requires the following Stayntouch Connect credentials:
  • client_id
  • client_secret
  • hotel_id