Applies to:          Stayntouch PMS          

HotelEXPERT

HotelEXPERT is a product of TymeGlobal, and is a customisable hotel management system. It works using web and mobile-enabled modules to support operations and ticketing for housekeeping, maintenance, and more. This integration can be used globally.

Some of their features include the following:

• Create scheduled and recurring tasks
• Add checklists, photos, and audio to tickets
• Create/move ticket to a project

As guest request, housekeeping, or maintenance tickets are created in HotelEXPERT and with the PMS interface, guest names are automatically filled in. Tickets can be automatically assigned based on different criteria or manually assigned as they arrive. The system also allows for recurring tickets and advanced scheduling.

The housekeeping module allows users to assign and easily track work orders, employee assignments, credits, and room inspections, including priority. The hotel staff will update the room status either from HotelEXPERT or from Stayntouch PMS. The service status is updated only from Stayntouch PMS and is displayed in HotelEXPERT.

In HotelEXPERT, you can view room status using list view or use the graphic status monitor to quickly obtain an overview. Occupied rooms show the guest name, arrival, and departure dates. Filter by floor, zone, room type, or status.

WEBHOOK USAGE

The endpoint needs to be checked with the HotelEXPERT team to ensure the correct webhook listener URL is set up in Stayntouch PMS.

• New Reservation
• Edit Reservation
• Cancel Reservation
• No Show Reservation
• Check-Out
• Room Move
• Reverse Check-Out
• Reinstate Reservation
• Reverse Check-In
• Check-In Success
• Check-In Failed
• Rooms Assigned
• Rooms Status
• Room Status Service

API USAGE

• GET/reservations/{id} – Following a webhook event, new reservation, edit reservation, cancel reservation, no show reservation, rooms assigned, room move to get information on the reservation and guest. They will get the reservations information and will create the room in HotelEXPERT.
• GET/hotel/{id}/rooms and GET/hotel/{id}/room_types – These two endpoints are called following a webhook event room assigned, room status service, and room status. The endpoints are also called from the call GET/reservations/{id} if there is a room that does not exist in HotelEXPERT.
• POST/rooms/{id}/change_house_keeping_status – Every time a room status is updated in HotelEXPERT app.
• GET/hotels/{id}/rooms – Run once per day to sync rooms status and service status data.
• GET/reservations – Filtered by created data or updated data, run once per day for sync purposes.

Stayntouch Implementations/CSM will generate API OAuth keys to matiasarmendano@hotelexpert.com:

• client_id
• client_secret
• hotel_id