HotelWorld Guest Engagement Agents

HotelWorld AI developed AI agents that support the reservation journey. The solution supports booking creation, updates, and cancellation. Add-on upselling is supported.

Pull availability
Push reservation creation, updates, and cancellation.

Room upsells, payment method/deposit collection, and guest loyalty lookup are not supported at this stage, but are planned for a future stage based on demand.

This integration is available globally.

WEBHOOK USAGE

Create Reservation
Edit Reservation
Reinstate Reservation
Cancel Reservation
No Show Reservation
Card Replace

API USAGE

GET/Hotels/
GET//hotels/{id}/room_types
GET//hotels/{id}/rooms
GET/Guests/
POST/Guests/
GET/Hotels/{id}/availability
GET/Hotels/{id}/availability/room_rates
POST/reservations/
GET/reservations{id}/
PUT/reservations{id}/
POST/reservations{id}/cancel

GENERATING OAUTH KEYS

Stayntouch Implementations will generate API OAuth keys to HotelWorld.
- client_id
- client_secret
- hotel_id
- API endpoints