What to Do When Files Aren't Uploading to an SFTP Folder

Modified on: Mon, 15 Feb, 2021 at 7:30 AM

Applies to:          StayNTouch Cloud PMS             StayNTouch PMS Overlay

What to Do When Files Aren't Uploading to an SFTP Folder


If files aren't uploading to an SFTP folder, follow the steps below:
  1. Change the file path to the following: /home/username/folder_name (username from the SFTP setup; e.g., /home/HotelABC/test)
  2. Ask the hotel IT team to allow StayNTouch to write to the folder. On the SFTP folder, right click and set the file attributes as per the screenshot below:


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