Stayntouch Chat Support

Now Available In-App

Stayntouch Chat Support is now available, giving users the ability to ask questions and contact Stayntouch support directly from within the platform.

Where to Find It: Settings > Stayntouch Chat Support

Settings > Stayntouch Chat Support, as it appears in the PMS today

Here's What You Get

Chat support gives your team direct, in-platform access to Stayntouch experts, so you can get help without leaving the PMS. This is now available to all our customers in-app as an additional line of support.

Instant Automated Assistance: Start a chat anytime 24/7 to get quick answers driven by our knowledge base assistant.
Seamless Live Agent Handoff: If the automated assistant cannot fully answer your question, you will be automatically routed to a live Stayntouch support expert (available 7:00 AM – 7:00 PM EST).
24/7 Coverage & After-Hours Support: Outside of live agent hours, any question that requires extra care automatically creates a support ticket for our team to follow up on first thing.
In-Platform Convenience: Support is available right in the platform your team already uses every day.