How to Clear Negative Manual Credit Invoices

Modified on: Tue, 16 Feb, 2021 at 8:50 AM

Applies to:          StayNTouch Cloud PMS             StayNTouch PMS Overlay

How to Clear Negative Manual Credit Invoices

To clear negative manual credit invoices, follow the steps below:

  1. Identify the invoice number for the manual balance invoice.
  2. Add a new manual balance invoice, use the same invoice number and today’s aging date, and make the amount the opposite of the negative invoice amount.
  3. Example: If the invoice you are trying to clear is -10.00, then when you create the new invoice, the amount will be 10.00.
  4. The result is an invoice with 0.00 balance, which can be marked as "paid" the next time you settle other invoices.

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