Applies to:          Stayntouch PMS          

How to Clear Negative Manual Credit Invoices

To clear negative manual credit invoices, follow the steps below:

1. Identify the invoice number for the manual balance invoice by printing the A/R statement.
2. Add a new manual balance invoice, use the same invoice number and today’s aging date, and make the amount the opposite of the negative invoice amount.
3. Example: If the invoice you are trying to clear is -10.00, then when you create the new invoice, the amount will be 10.00.
4. The result is an invoice with 0.00 balance, which can be removed by clicking MOVE ZERO BILLS TO PAID (purple button).