CRS & External Mapping

External mapping is the process of defining certain interface specific values in Stayntouch PMS. These values can include, but are not limited to, charge codes, market codes, add-ons, source codes, etc. Mapping ensures that Stayntouch PMS can "read" or "translate" messages as they are sent/received between Stayntouch PMS and an interface.

For example, Stayntouch PMS receives a reservation with a market code that has not been mapped in our system. As a result, Stayntouch PMS will either display (1) incorrect information or (2) blank information on the reservation.

To summarize: If a code/value is not mapped in our system, Stayntouch PMS will fail to recognize unmapped information.

HOW TO MAP CODES

Note: In this example, we demonstrate an external mapping in SiteMinder OTA. Mapping in your interface may be slightly different.

Step 1. Access External Mapping

Under Settings > Integrations > Utilities > External Mappings, locate the integration you need to map.
Select the integration.

Step 2. Choose + ADD NEW

From within the integration's sub-section, click + ADD NEW.

Step 3. Add Your Mapping

Enter enter information based on the prompts you see:
- MAPPING TYPE: Make a selection from the dropdown menu.
- SNT VALUE: Choose (or enter) a value.
  - This is the Stayntouch PMS value.
  - SNT = Stayntouch
- EXTERNAL VALUE: This should be a value/code the interface uses.
  - This is interface specific.
Click SAVE NEW MAPPING.