New Direct Door Lock Integration for Saflok/Ambiance

NOTE: The minimum version of Ambiance is v2.7.2.25 for the integration to work with Stayntouch PMS. Older versions are supported via Comtrol.

Saflok ONLY supports the following key card types: MiFare 1K/MiFare Classic

Supported Features	Not Supported
Check-in	Read key
Room move	Create key for room without reservation
Common spaces in general level when new key is created	Check-out not triggering message
Common spaces in reservation level (add-ons) when new key is created	Common spaces not included in duplicate key

STAYNTOUCH SIDE

The Stayntouch Implementation Consultant will need to log into Stayntouch Admin and navigate to Configuration > Enable or disable features > Door Lock Integrations and find the property to toggle on.

CUSTOMER SIDE

1. Hotel to provide the public IP address of the key server and whitelist Stayntouch IPs on either port 80 or 8080.

For customers logging into the PMS with https://pms.stayntouch.com/:
- 107.20.88.165
- 18.204.122.217
- 18.235.212.108
- 35.175.41.146
- 52.0.227.64
- 54.144.36.255

For customers logging into the PMS with https://pms.eu.stayntouch.com/:
- 3.122.11.225
- 3.122.153.217
- 3.122.160.30
For customers logging into the PMS with https://pms.us.stayntouch.com/:
- 54.225.198.118
- 34.200.153.180
- 34.193.10.117
- 52.21.10.221

2. In Ambiance, the property should navigate to System > Settings > PMS and locate the section for LGS SOAP API and confirm the TC/IP field notes either port 80 or 8080 (depending on which port was opened for the connection).

3. Also in Ambiance, the property should create a user profile with admin permission for Stayntouch. Once created navigate to the Operator Info tab and create a username and password under PMS Operator Login and share with the Stayntouch Implementation Consultant.

4. Once provided, the Stayntouch Implementation Consultant will run a Telnet Test in Stayntouch Admin to confirm connectivity to the key server.

5. In Stayntouch PMS, navigate to Settings > Integrations > Door Lock Interface > Custom Interfaces > Saflok/Ambiance and toggle to ACTIVATE.

6. Enter the endpoint, where “local host” is the key server IP provided by the property (i.e., http://123.456.123.45/MessengerPMSWS.asmx). (If port 8080 is used include :8080 after IP.)

Saflok S6000: http://localhost/MessengerPMSWS.asmx
Ambiance: http://localhost/MessengerPMSWS.asmx
ATLAS: http://localhost/ATLASKLIWS/MessengerPMSService.asmx

7. Use the user credentials created for Stayntouch by the property in the KEY SYSTEM USERNAME and PASSWORD fields.

8. Enable remote encoding.

9. If Common Areas are being used, activate Common Areasand enter the numeric common area codes that will be included for guests that are checked in. Numbers should be separated by a semicolon (;).

Common areas via add-ons
- From Settings > Rates > Add-Ons, the user can define common areas that they want to include only on the reservation level. For example, parking, gym, etc.
- Add-ons can then either be attached to a rate code or added directly to a reservation.

10. Save and click on the MAPPINGS tab to automap rooms by selecting the AUTOMAP button. This can only be done for rooms that have not been previously mapped. They will then appear below.

11. Also make sure Make Key from RFID reader at tablet is selected from Settings > Rooms > Room Key Delivery.

12. Once configuration is complete, make a key on a DUE IN reservation in Stayntouch PMS to confirm integration is complete.

TROUBLESHOOTING

When testing and trying to make a key in the PMS if Key_Creation_Error appears with a blank message - double check we have the right IP for the key server. This message has appeared when the wrong IP was provided.