Applies to:          Stayntouch PMS          

Alice Platform

Alice Platform is an all-in-one platform that streamlines operations and communication, boosts productivity, and increases guest satisfaction.

There are two products that are in place between Alice and Stayntouch PMS:

• Housekeeping: Housekeeping staff will use Alice to update room status only. Out of Order or Out of Service will not be applied through Alice. Room status and room service status updated in the PMS will be automatically updated in Alice.
• Reservations Import: Used for guest messaging, guest satisfaction, and other one-way products.

Clients can be activated for both or either of the products. Alice will do this.

API USAGE

• GET/hotels – Setup stage only
• GET/rooms – Setup stage only + on full resync request from Alice
• GET/room_types/{id} – Setup stage only
• GET/reservations/summary – For all rooms, once per day in a date range
• GET/reservations/{id} – Following a webhook event
• GET/guests/{id} – Following a webhook event
• POST/rooms/{id}/change_house_keeping_status – Every time a room status is updated in Alice

WEBHOOK USAGE

• Endpoint: https://pms.aliceapp.com/prod/pms/stayntouch
• Please set up the following webhooks to the generic endpoint provided by the Alice team:
  • Create Reservation
  • Update Reservation
  • Cancel Reservation
  • Check-In
  • Checked-Out
  • Reverse Check-In
  • Reverse Check-Out
  • No Show Reservation
  • Reinstate Reservation
  • Room Move
  • Assign Room Number
  • Room Status
  • Room Status Service

GENERATING OAUTH KEYS

• For this integration to be set up, the hotel needs to send authorization to their Stayntouch CSM or Implementations allowing Alice to access their data.
• Stayntouch will generate OAuth keys, and once created, Stayntouch will communicate these to the Alice team.