DigitalGuest

The integrations team at DigitalGuest have build a new connection with Stayntouch using Stayntouch Connect APIs. This integration replaces the existing DigitalGuest integration, an old custom-built integration that had a very limited functionality. DigitalGuest is a guest communication platform that offers various communications tools throughout a guest journey.

PRE-ARRIVAL

Customized pre-arrival email and SMS flow
Segmented upselling offers—not integrated with Stayntouch
Practical information
Room upgrades—not integrated with Stayntouch
Arrival lists and guest communication
Dashboard and insights

IN-STAY

Web-based guest directory
Room service and vouchers
In-stay communication
Segmentation and room categories

POST-STAY

Personalized post-stay emails
Customized guest surveys
Measure and analyze guest feedback
Dashboard and NPS score
Increase direct bookings

The integration is built on combination of webhooks and API calls.

API USAGE

GET/reservations/{ID} – Following webhook notification

WEBHOOK USAGE

https://integrations.digitalguest.com/stayntouch for all events and hotels
New Reservation
Edit Reservation
Cancel Reservation
Reinstate Reservation
No Show Reservation
Assign Room
Room Move
Checked In
Checked Out
Reverse Check-Out

To set up this integration, Stayntouch needs to complete the following steps:

Hotel needs to send authorization to their Stayntouch CSM allowing DigitalGuest to access their data.
Once received, the Stayntouch CSM will forward the data to Stayntouch Implementations for setup.
- Once keys are created, Stayntouch will send them to the DigitalGuest team.

GENERATING OAUTH KEYS

Implementations/CSM will generate API OAuth keys using the below process.
Once OAuth keys are created, Stayntouch will send them to the DigitalGuest team.
Digital Guest requires the following Stayntouch Connect APIs credentials:
- client_id
- client_secret
- hotel_id

CONTACTS

Dorcia Dinesh, Integrations Manager, dorcia@digitalguest.com