Journey

Journey is a platform that offers customizable rewards programs tailored for independent properties. Backed by deep guest insights, advanced analytics, and AI-powered recommendations, Journey empowers independent hotels to create memorable guest experiences and drive consistent growth.

Journey serves properties that typically attract travellers who reject “chain luxury” in favor of distinctive, soulful experiences.

Guests earn points for stays that can be converted in rewards usable in hotels that are part of the alliance.

Key Features:

Rewards Program: Delight guests with personalized rewards that drive repeat stays.
Guest Analytics
Marketing Automation
Direct Booking Incentives
Mobile Loyalty App: Guests see points/rewards.

Features supported by the integration:

Journey fetches reservations and guests data.
Journey fetches the revenue generated (to assign the points).
This is a one-way integration. There will be a second stage of development to push reservations to the PMS.

The integration can be used globally.

WEBHOOK USAGE

There are no webhooks in use.

API USAGE

GET/hotels
GET/hotels/{id}/rooms
GET/hotels/{id}/room_types
GET/reservations – For daily incremental
GET/reservations/{id}/revenue
GET/reservations/{id}/deposit
GET/bills/direct_bills

GENERATING OAUTH KEYS

Stayntouch Implementations/CSM will generate API OAuth keys Journey:
- client_id
- client_secret
- hotel_id
- Endpoint to pull/push requests