Stayntouch Guest Kiosk Check-Out Settings

Stayntouch Guest Kiosk is an in-hotel, self-service station that allows guests to independently check in, check out, create and pick up keys, and create walk-in reservations. In this article, we'll cover how to set up Stayntouch Guest Kiosk check-out settings. To do so, first navigate to Settings > Station > Check Out.

KEYCARD LOOKUP

To offer keycard lookup during Stayntouch Guest Kiosk check-out, turn ON the toggle for KEYCARD LOOKUP. Please note, this feature is only available for Stayntouch PMS Overlay customers.

GUEST BILL DELIVERY OPTIONS

You have two options for delivering the guest bill. You can select one, both, or neither of the following:

Update Email: This will ask the guest to update their email address during Stayntouch Guest Kiosk check-out to ensure their bill is delivered to the correct email.
Print: This will print the guest bill during Stayntouch Guest Kiosk check-out.

COLLECT BALANCE

To collect any remaining balance at check-out, turn ON the COLLECT BALANCE toggle.

GUEST CHARGES

Similarly, to collect any guest charges (including last-minute incidental charges) at check-out, turn ON the GUEST CHARGES toggle. This is mostly turned ON for minibar consumption, so that guests can apply any charges prior to checking out and receiving the last invoice. To select the allowed guest charges at check-out, drag and drop the charges from AVAILABLE ITEMS to ALLOWED ITEMS.

The above covers how to configure Stayntouch Guest Kiosk check-out settings for your hotel. Please note, once you have configured all of the appropriate settings, remember to hit SAVE CHANGES, or your information will be lost.

For more information about Stayntouch Guest Kiosk check-out settings, see this video or contact Customer Support.