Butler

Butler is a B2B vendor that allows for virtual room service at hotels. Hotels without in-house restaurants can partner with nearby full-service hotels to provide their guests with room service–without guests realizing their food is made offsite.

To activate this integration for your property, please contact Customer Support.

To set up this integration, the following tasks need to be completed:

Hotel needs to send authorization to their Stayntouch Client Success Manager (CSM) allowing Butler to access their data.
Once received, the CSM will forward data to the Implementations Team for setup.
- Implementations will generate an API OAuth token.
- Once the keys are created, Stayntouch will send them to Butler.
- Stayntouch will need to set up generic webhooks.

Stayntouch will set up the following generic webhooks in Settings > Chain > Webhooks to the endpoint provided by the Butler team.

New Reservation
Checked Out
Room Move
Reverse Check-Out
Check-In Available
Check-In Success