STR Integration Setup

To activate an STR integration for your property, please contact Customer Support.

STR FORWARD INSTRUCTIONS

To provide daily data for the weekly report for STR, first create a new SFTP server as follows:

From the Stayntouch menu, navigate to Settings > Hotel & Staff > SFTP Servers > + ADD NEW.
Enter the credentials as follows:
- SERVER DESCRIPTION: STR Forward
- SFTP ADDRESS: ftp1.str.com
- PORT: 22
- FILE PATH: /
- USERNAME: Provided by STR*
- PASSWORD: Provided by STR*

*Note: If you do not have a USERNAME and PASSWORD, please contact integration@str.com.

Next, click TEST CONNECTIVITY to ensure that you are able to connect; a green bar should appear at the top.

After you have saved the new SFTP server, you will be ready to schedule the report from Reports > Schedule a Report/Export > Scheduled Reports > + NEW REPORT SCHEDULE.

Search for the Business on the Books Report.
- Make the following selections:
  - TIME PERIOD: Current + Three Months
  - REPEATS: Daily
  - REPEATS EVERY: 1 Day
  - STARTS ON: Select tomorrow’s date
  - ENDS ON: Never
  - STARTS AT: 07:00
  - DELIVERY METHOD: SFTP Export
    - Search for STR Forward
- Click SAVE SCHEDULE and then notify integration@str.com that the setup is complete.

To provide data for the monthly ForwardSTAR reports, a representative of the property will need to complete the following steps on the first Monday of the month:

Navigate to Reports > New Report > Business on the Books.
Update the date range on the right to 365 days (from today to same day next year), click RUN REPORT, and then GO TO INBOX.
Click the purple download button to download a CSV file of the report.
Save file to the desktop (or anywhere it will be easy to find) with property name, STR number, and date (e.g., ABC
Hotel 999999 August 2020) as the file name.
Email the file to auto_data@forwardstar.str.com with the property name and STR number in the subject line.
It is not necessary to include anything in the body of this email.

STR HISTORICAL DATA INSTRUCTIONS

To provide historical data for STR, first create a new SFTP server as follows:

From the Stayntouch menu, navigate to Settings > Hotel & Staff > SFTP Servers > + ADD NEW.
Enter the credentials as follows:
- SERVER DESCRIPTION: STR Historical
- SFTP ADDRESS: ftp1.str.com
- PORT: 22
- FILE PATH: /
- USERNAME: Provided by STR* (in the format of PMS-Stayntouch_#######)
- PASSWORD: Provided by STR*

*Note: If you do not have a Username & Password, please contact integration@str.com.

Next, click TEST CONNECTIVITY to ensure that you are able to connect; a green bar should appear at the top.

After you have saved the new SFTP server, you will be ready to schedule the report from Reports > Schedule a Report/Export > Scheduled Reports > + NEW REPORT SCHEDULE.

Search for the Comparison Report.
- Make the following selections:
  - TIME PERIOD: Yesterday
  - OPTIONS: None
  - FILE FORMAT: CSV
  - REPEATS: Daily
  - REPEATS EVERY: 1 Day
  - STARTS ON: Select tomorrow’s date
  - ENDS ON: Never
  - STARTS AT: 07:00
  - DELIVERY METHOD: SFTP Export
    - Search for STR Historical
- Click SAVE SCHEDULE and then notify integration@str.com that the setup is complete.