How to Manage Service Interruptions in Your Comtrol Interface System
Comtrol is a third-party “middle-man” that communicates between Rover and a variety of on-property interfaces, including PBX systems, call accounting, in-room internet and entertainment, and restaurant POS systems.
Unfortunately, these interfaces may stop communicating with your PMS if there is an interruption to Comtrol. For example, your restaurant's POS may stop sending charges to their designated rooms, or the PBX might display the wrong name on the phone console. Very often, these issues are with Comtrol and not Rover—but that doesn’t mean they aren’t headaches!
Fortunately, most Comtrol interruptions can be solved by a system restart and do not have to be escalated to a Support ticket. To restart Comtrol, just follow these steps:
Click on the “Start” button and find the “Services” option.
In the “Services” window, search for “Lodging Link,” (LL) and later “Rover Interface Controller” (RIC)
To stop each interface, click on the “STOP” button in the header bar at the top of the window, then click on the “PLAY” button to restart.
You’ll want to follow this order when you restart the system:
LL (STOP) → RIC (STOP) → LL (START) → RIC (START)
And that’s it! If the restart is successful, your LLPTS monitor will start to refresh and collect data. If these steps do not work, please respond to this support ticket. We’ll work to troubleshoot the issue with you and, if necessary, escalate the issue to Comtrol.