StayNTouch Guest Kiosk Check-In Settings

Modified on: Thu, 22 Jul, 2021 at 4:20 AM

Applies to:       StayNTouch Cloud PMS    StayNTouch PMS Overlay

StayNTouch Guest Kiosk Check-In Settings


To configure StayNTouch Guest Kiosk check-in settings, first navigate to Settings > Station > Check-In.



REGISTRATION CARD DELIVERY OPTIONS


From the Registration Card Delivery Options section, you can configure registration card delivery settings by selecting any of the following three checkboxes:

  1. Email: This will email the guest the registration card upon StayNTouch Guest Kiosk check-in.
  2. Print: This allows you to print the registration card upon StayNTouch Guest Kiosk check-in.
  3. Auto Print: This will auto print the registration card upon StayNTouch Guest Kiosk check-in.



REGISTRATION CARD


If you plan to use the registration card, you can customize it from the Registration Card section. From here, enter information in the following fields:

  • CUSTOM REGISTRATION SUBJECT
  • CUSTOM REGISTRATION CARD HEADING TEXT
  • REGISTRATION CARD TEXT



OFFER EARLY CHECK-IN


If you want to offer early check-in via StayNTouch Guest Kiosk, turn ON the OFFER EARLY CHECK-IN toggle.



ON-SCREEN ROOM NUMBER


If you turn ON the ON-SCREEN ROOM NUMBER toggle, the guest's room number will display on the StayNTouch Guest Kiosk screen.



COLLECT GUEST NATIONALITY


To collect guest nationality during StayNTouch Guest Kiosk check-in, turn ON the COLLECT GUEST NATIONALITY toggle. If you choose to turn ON this setting, you can select only one of the following checkboxes:

  • Enforce country sort order: This will enforce a specified sort order for various countries.
  • Free form country select: Countries will be displayed at random.



SECOND AUTHENTICATION


If you choose to set up Second Authentication for StayNTouch Guest Kiosk check-in to verify the guest's identity, you can require guests to enter one or more of the following:

  • Departure Date: Guests will be required to enter their departure date.
  • Email: Guests will be required to enter their email.
  • Confirmation: Guests will be required to enter their confirmation number.
  • Number of Nights: Guests will be required to enter the number of nights of their stay.



OWS GUEST MESSAGES


The OWS GUEST MESSAGES toggle is a feature for StayNTouch PMS Overlay customers only. If you are an Overlay customer, please contact Customer Support for more information.



CREDIT CARD & PAYMENT OPTIONS


Within the Credit Card & Payment Options section, you can turn ON any of the following toggles:

  • BYPASS CREDIT CARD FOR PREPAID RESERVATIONS: This will bypass credit card collection for prepaid reservations.
  • BYPASS SIGNATURE CAPTURE: This will bypass signature capture at check-in.
  • ONLY ALLOW CC GUARANTEED RESERVATIONS: This will only allow StayNTouch Guest Kiosk check-in for reservations that are credit card guaranteed.
  • ENFORCE DEPOSIT: This will enforce any remaining deposits to be paid at check-in. This depends on the deposit rules you have attached to your rate setup.
  • BYPASS CC AUTHORIZATION (ALWAYS BYPASS CC COLLECTION): This will bypass credit card collection altogether.



DISPLAY TERMS & CONDITIONS


The DISPLAY TERMS & CONDITIONS toggle allows you to choose whether or not you would like to display your Terms & Conditions during StayNTouch Guest Kiosk check-in. This is turned ON by default.



VALIDATE FIRST NAME INITIAL


To validate the first name initial of the guest during StayNTouch Guest Kiosk check-in (in addition to other second authentication factors), turn ON the toggle for VALIDATE FIRST NAME INITIAL.



ADD/UPDATE GUEST DETAILS


If you want to collect guest address details upon StayNTouch Guest Kiosk check-in, turn ON the toggle for COLLECT GUEST ADDRESS.



ADD LOYALTY PROGRAMS


If you're working with any loyalty programs, you can connect those by turning ON the toggle for ADD LOYALTY PROGRAMS.



SCAN ID TO FIND RESERVATIONS


To scan guest ID to pull up a reservation, turn ON the toggle for SCAN ID TO FIND RESERVATIONS. Please note, this is only applicable to StayNTouch Guest Kiosks with ID scan with facial recognition enabled.



PASSPORT ENTRY SETTINGS


If you wish to collect passport number during StayNTouch Guest Kiosk check-in, turn ON the toggle for COLLECT PASSPORT NUMBER. When this toggle is turned ON, you will also be given the option to turn ON a toggle to BYPASS PASSPORT ENTRY, which will allow guests to skip this step.



The above covers how to configure StayNTouch Guest Kiosk check-in settings for your hotel. Please note, once you have configured all of the appropriate settings, remember to hit SAVE CHANGES, or your information will be lost.




For more information about StayNTouch Guest Kiosk check-in settings, see this video or contact Customer Support.

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