Understanding Web Logins & Pre-Check-In Via Stayntouch Guest Mobility

Web logins occur when a guest accesses Stayntouch Guest Mobility (formerly known as Zest Web) to complete a pre-check-in. Stayntouch Guest Mobility is integrated with Stayntouch PMS, allowing guests to check in online before arrival, reducing front desk traffic and streamlining the check-in process. Self check-in by a guest will be recorded on the stay card Activity Log as GUEST-SELF.

When a guest logs in via Stayntouch Guest Mobility, they are able to:

Confirm their booking details.
Enter or update personal information.
Provide payment details.
Accept registration requirements.
Complete their pre-check-in ahead of arrival.

TRACKING PRE-CECK-IN ACTIVITY

The Log In and Out Activity By User Report (Reports > New Report) can be used to monitor these guest interactions. Specifically, the report provides:

A record of when the pre-check-in was completed by the guest.
Details on login and logout activity associated with Stayntouch Guest Mobility (recorded as WEB in the APPLICATION column).
Transparency for staff to track and confirm online engagement prior to arrival.