Key Creation via Stayntouch PMS and Saflok

If key creation via Stayntouch PMS stops working, but key creation via Saflok is still working, your hotel will need to restart the Saflok service. The "LENSPMSWebService" is a Windows service that runs on the Saflok server and controls the ability for Stayntouch PMS to create keys. If these services are not running, keys cannot be created in the PMS. If the restart of the service fails to reconnect Stayntouch PMS and Saflok, please restart the Saflok server and ensure this service is running.

Your Customer Support specialist will be able to log into Telnet to test the Saflok IP and port to confirm access between Saflok and Stayntouch PMS. Your hotel Network Specialist should make sure that all of the following IP addresses are whitelisted on port 80 to ensure connectivity:

Please find below a list of Stayntouch IP addresses (for customers logging into the PMS with the https://pms.stayntouch.com/ link), which will need to be granted access to the interface PC (also referred to as the Comtrol PC).

107.20.88.165
18.204.122.217
18.235.212.108
35.175.41.146
52.0.227.64
54.144.36.255

Please find below a list of Stayntouch IP addresses (for customers logging into the PMS with the https://pms.eu.stayntouch.com/ link), which will need to be granted access to the interface PC (also referred to as the Comtrol PC).

3.122.11.225
3.122.153.217
3.122.160.30

Please find below a list of Stayntouch IP addresses (for customers logging into the PMS with the https://pms.us.stayntouch.com/ link), which will need to be granted access to the interface PC (also referred to as the Comtrol PC).

54.225.198.118
34.200.153.180
34.193.10.117
52.21.10.221