New User? Create an Account

Modified on: Tue, 5 May, 2020 at 4:30 PM

Applies to:       Rover PMS    Rover Overlay

New User? Create an Account


StayNTouch's Helpdesk portal is a centralized location for you to open, track, and respond to support requests or “tickets”. Create a Helpdesk account so you can:

  • Easily submit support requests to StayNTouch. 
  • Communicate with StayNTouch's Support Team. 
  • Check the status of a support ticket.
  • Review or re-open closed tickets.


HOW TO SIGN UP WITH HELPDESK


  1. Navigate to https://stayntouch.freshdesk.com/support/home.
  2. Select the Sign Up button in the upper right corner of the page. 
    • (Note: If you attempt to create a new ticket without logging in first, Helpdesk will prompt you to log in/sign up.) 
  3. Begin by entering your name and email address.
  4. Next, enter the captcha code exactly as it appears.
  5. Click Register
  6. Now, log into your email account. 
  7. Locate the email from Helpdesk. 
  8. Click on the URL provided in the body of the email.
  9. A new window will open, prompting you to create a password for your account.
  10. Your Helpdesk account has been activated once you assign a password to your account.
  11. Save your username and password somewhere secure, and you're done! 


Step 1. Select Sign Up




NOTE: If you attempt to create a new ticket without logging in first, Helpdesk will prompt you to log in/sign up.




Step 2. Fill Out the Sign Up Form/Click Register 




Step 3. Login to Your Email/Locate Helpdesk Email




Step 4. Click the Link




Step 5. Create a Password/Select Activate 




Step 6. Success! Your Account Has Been Created


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