Birdeye

Birdeye offers a comprehensive live chat and reputation management solution for different industries, including hospitality, available in several countries, including the United States, Canada, Australia, Mexico, Puerto Rico, the Netherlands, New Zealand, and the United Kingdom.

Key Features:

Live Chat with In-House Guests: Facilitate real-time communication with guests during their stay.
Automated Review Requests via MMS: After check-out, the system automatically sends a text to guests, inviting them to leave a review. These reviews are displayed on an extranet, where the hotel can view requests, read responses, and even reply to reviews.
Social Media Integration: Hotels can easily share positive reviews across their social media profiles, enhancing their online reputation.

While Birdeye also offers live chat engagement with the visitors of the hotel website—allowing hotels to answer inquiries and potentially convert leads into reservations—this feature is not included in the current integration.

WEBHOOK USAGE

Check-Out
Reverse Check-Out
Reverse Check-In
Check-In Success

API USAGE

GET/reservations/{id}

Stayntouch Implementations/CSM will generate API OAuth keys to Birdeye:

client_id
client_secret
hotel_id