Oaky Upsell Two-Way API Integration

Oaky is a hyper-personalized hospitality upselling software that helps hotels boost revenue through segmentation, personalization, and dynamic pricing while automating the upselling process across all the stages of the guest journey.

Oaky offers room type upsells, which use system algorithms to calculate upsell fees based on overall historical demand, current pace, and room-type demand. This integration also supports upselling additional services, such as food and beverage, experiences, or activities. Non-room upsells can also be yielded or have a set pricing—this is driven by hotels. Learn more about how Oaky works here.

Pre-Stay Upsells

Front-Desk Upsells

In-Stay Upsells

API USAGE

GET/hotels – Setup stage only
GET/hotels/{ID}/rates – Setup stage only
GET/hotels/{ID}/room_types – Setup stage only
GET/hotels/{ID}/add_ons – Setup stage only
GET/reservations – Setup stage only, filter = date + date_filter
GET/reservations/{id} – Following a webhook event
GET/inventories – Following a webhook event
GET/hotels/{id}/availability
GET/hotels/{id}/availability/room_rates
PUT/reservations/{id} – Processing an upsell

WEBHOOK USAGE

Please set up the following generic webhooks in Settings > Chain > Webhooks.

New Reservation
Edit Reservation
Cancel Reservation
Reinstate Reservation
No Show Reservation
Checked-In
Reverse Check-In
Checked-Out
Reverse Check-Out
Inventory Update
Endpoint – https://prod.oaky.sciant.com/snt/webhooks

PMS SETUP

Since the upsell amount charged to a guest can change depending on demand, the room upsell needs to be set up as an add-on with value of 1. If hotels use cents in their upsell fees, then this value can be as little as 0.01.

Charge Code: Hotels to choose where the upsell fee will be allocated financially.

Depending in the upsell amount, the Oaky integration will update a reservation with a new room type as well as an add-on for the upsell fee.

GENERATING OAUTH KEYS

Once your property indicates that you wish to work with Oaky, Stayntouch Implementations/CSM will issue the following OAuth keys and share them with Oaky.
- client_id
- client_secret
- hotel_id