Stayntouch PMS STAAH Overview
STAAH is a channel manager that boasts high quality technology solutions for hospitality distribution, direct bookings, and digital marketing services. Their services cater to large hotel chains as well as boutique properties, independent hotels, and guest houses.
Note for Day Use Rooms: To make use of STAAH for day use rooms, hotels need to set up room/rate plan combinations based on hourly blocks (i.e., Standard Room Day-Use (10.00hrs-14.00hrs)). The reservation will come through with an arrival and departure date on the same day, so it won't affect availability in the same room for overnight stays.
- The STAAH calendar supports traditional nightly bookings. Inventory is based on per night.
- For day use offers, the property will set up room/rate plans as per normal and clearly indicate the applicable day use hours in the rate description.
- The reservation will be passed with the same day arrival and departure date.
- Property can identify reservation arriving is for day use, adjust in Stayntouch PMS, and block the correct time slot.
- Based on the rate plan booked, the property should know the applicable day use hours booked by the guest.
| Communication | 1.5-way |
| Feature/Function | |
| Upload Reservation (PMS to CRS) | NO |
| Upload Group Block (PMS to CRS) | NO |
| Download Reservation (CRS to PMS) | YES |
| Upload ARI as Single Message (Active/Inactive Option)* | YES |
| External Mappings | |
| CC/Payment Type | YES |
| Market Segment | NO |
| Source Code | NO |
| Add-On Codes (Packages) | YES** |
| Booking Origins | NO |
| Reservation Type | NO |
| Room Type | YES |
| Rate | YES*** |
| Can Sync Individual Message Types vs. Bulk | YES |
| Message Type Sync: Rate | YES |
| Message Type Sync: Inventory | YES |
| Message Type Sync: Restriction | YES |
| Message Type Sync: Reservation | NO |
| Message Type Sync: Group | NO |
| Defaults | |
| Default Rate Code | NO |
| Default Payment Method | NO |
| Default Booking Origin | NO |
| Default Room Type | NO |
| Rate Type Amount to Use on Reservation Import (Before/After Tax) | NO |
| Restrictions | |
| Closed | NO |
| Cosed to Arrival | YES |
| Closed to Departure | YES |
| Min LOS | YES |
| Max LOS | YES |
| Min Stay Through | NO |
| Min Advance Booking | NO |
| Max Advance Booking | NO |
| Hierarchy Restrictions | NO |
| House Restrictions | NO |
| Room Type Restrictions | NO |
| Rate Restrictions | NO |
| Rate Type Restrictions | NO |
| Sell Limits | NO |
| Existing Reservation Data Push from CRS to PMS | NO |
| Sync Company Profiles (allows defaulting of billing instructions for Expedia virtual cards etc.) | NO |
| Custom Daily Group Rates | NO |
*Applies to STAAH only.
**STAAH doesn't have add-ons, instead they send the add-on as it was received from the CRS, so the PMS, hotel, and CRS must come to an agreement on the add-ons and map those on PMS side.
***PMS rate to STAAH room/rate combination—currently each room type has to have a unique rate set up in Stayntouch PMS in order to support this setup.