Stayntouch PMS Availability, House Status, Item Inventory, Groups, & Allotment Statistics
You can find the Availability and other statistics by clicking the line graph button at the top righthand corner of your screen. This button appears on all screens when in the front end of the system, and opens like a curtain over your current work page. When you are done, you can click the line graph button, which will now be in the top lefthand corner to exit back to your current work page without losing your place.
The screen defaults to the Availability statistics section, but you can access the others using the dropdown in the top lefthand corner.
From the top lefthand corner of the Availability screen below the dropdown, you can select a date to jump forward to preview, choose a date range preview of 7, 14, or 30 days to view, and choose to INCLUDE SELL LIMITS if your hotel is using this functionality.
You can also press the blue print button in the top righthand corner to print an expanded view of your hotel's availability.
When previewing a 30-day period, you will need to use the scroll bar at the bottom or your arrow keys to move forward and view later dates.
On the Availability screen, you can see more details within each of these sections by clicking on the section name on the lefthand side.
The BAR section shows you your going rate by room type.
Each property has the option to select which rate they wish to appear in this section—lowest, highest, or a specific rate. Most properties will choose to display their Standard Daily Rate. If you want, you can select a desired date and room type, which will take you to the Create Reservation inquiry screen.
Here, you will see the date you selected by default as the arrival date for one night as well as the room type you selected. You can select FIND ROOMS & RATES and quote or book the different rates you have available.
The OCCUPANCY % section shows your rooms inventory, number of out of order rooms, and number of rooms to sell.
The ROOMS INVENTORY section can also be expanded to see a detail of the number of rooms you have by room type.
Within the AVAILABLE ROOMS section, you can see the number of rooms left available to sell by room type. This is also a good place to review any overbookings you may have. Inventory with a grey shaded background indicates available inventory of 5 or fewer.
The ROOMS SOLD section lists the current number of anticipated adults and children as well as the number of rooms sold by room type.
Below that, you can see the number of NON-GROUP ROOMS currently sold.
And at the bottom, you can see the number of rooms held and picked up in groups and allotments by hold status.
In the top lefthand corner of the Availability screen, there is a dropdown that allows you to access and view other types of information.
From the House Status dropdown option, some quick reference property status statistics are shown for yesterday in blue, today in orange, and tomorrow in yellow. For each day, you can see the number of TOTAL ROOMS OCCUPIED, number of DEPARTURES EXPECTED—meaning how many departures are left to check out, the number of DEPARTURES ACTUAL—meaning how many departures have already checked out, the number of ARRIVALS EXPECTED—meaning how many arrivals are left to come in, the number of ARRIVALS ACTUAL—meaning how many reservations have already arrived, AVAILABLE TONIGHT—which is your percentage of available rooms, percentage OCCUPIED TONIGHT, TOTAL ROOM REVENUE, and AVERAGE DAILY RATE.
The next selection in the dropdown menu is Item Inventory. At the top of the screen, you can choose a date and choose a date range preview of 14 days or 30 days. This section is typically used for tracking how many items you have left to offer to guests—usually for items offered on request where you have a limited number available for any given date—such as rollaway beds, cribs, etc.
Let's look at the next section in the dropdown menu, which is Groups.
From the top lefthand side of the screen, you can choose a date and choose a date range of 7 days, 14 days, or 30 days to preview.
The top two expandable sections show your group statistics by date. The first, in blue, is GROUP ROOMS TOTAL, which is how many total rooms are held by hold status. The second, in green, is GROUP ROOMS PICKED UP, which is how many rooms are booked by hold status.
If it is helpful, you can expand multiple group blocks' details and view them at the same time.
On the righthand side of the group, you can click on the details section. This will take you to the group's Rooming List.
As a shortcut to release un-picked up rooms, you can click on the orange ROOMS HELD amount button for that date.
The last dropdown section is Allotments, which is very similar to the Groups page. You can update the date range preview in the top left, and below that, you can see your expandable allotment statistics by date, ALLOTMENT ROOMS TOTAL, and ALLOTMENT ROOMS PICKED UP.
Below that, you'll see any allotment blocks for the date range. These work the same as group blocks. You can click anywhere on their allotment summary bar to expand and see the details by ROOMS HELD and ROOMS PICKED UP. Clicking on DETAILS in the far lefthand corner will take you to the allotment's Reservations page, and you can use the shortcut to release un-picked up rooms, as well.
