ConnectWare Hospitality By PhoneSuite

ConnectWare Hospitality by Phonesuite is a comprehensive communication platform that offers a range of features tailored to meet the needs of hotels, motels, and resorts, providing seamless connectivity and efficient communication solutions. ConnectWare Hospitality integrates various communication channels, such as voice, messaging, and other hotel systems, into a unified platform.

Some Features Of Solution:

Missed call alerts—an alert to management should the front desk start missing calls.
Guest survey—automatically collect guest surveys over the phone and view a report from a simple dashboard while the guest is still onsite.
Call recording—option to QC calls and ensure brand standards.
Mobile app—make and receive calls while out of the office without giving out a personal cell phone number.

Features Supported By Integration:

Pull reservations data from Stayntouch PMS.
Track changes in the reservation (changes, room move) and the primary guest.
Send a billable call to the room.
Update the room status in Stayntouch PMS and sync.

This integration can be used globally.

WEBHOOK USAGE

Edit Reservation
Check-In
Reverse Check-In
Check-Out
Reverse Check-Out
Room Move
End of Day Completion
Edit Guest
Room Status

API USAGE

GET/rooms
GET/hotels/{id}
GET/charge_codes/{id}/basic_taxes
GET/guests/{id}
GET/reservations – With parameter confirmation number and hotel_id
POST/rooms/{id}/change_house_keeping_status
POST/reservations/{id}/transactions

GENERATING OUATH KEYS

Stayntouch Implementations/CSM will generate API OAuth keys to ConnectWare Hospitality:
- client_id
- client_secret
- hotel_id