Demand360 Resync for Missing Data

Demand360 is not a separate integration on the Stayntouch side, but on the TravelClick side. The Stayntouch GMS integration feeds data into TravelClick Demand360. GMS does not have the ability to resync data to Demand360 directly; therefore, when specific dates are missing data, the following steps are required to resync the data to Demand360.

DATA SYNC FOR DEMAND360

Historical Data Sync

To sync historical data, navigate to Settings > Integrations > Customer Relationship Management > GMS and select the checkbox for Sync Historical Data, choose the date range (FROM DATE and TO DATE refer to arrival date) specified by the Demand360 team as missing, and select the checkboxes for RESERVATION, GROUP, and STAYINFO. You can then click the SYNC button to run the sync. Once initiated, the GMS integration will trigger the missing historical data to Demand360.

Future Data Sync

To sync future data, navigate to Settings > Integrations > Customer Relationship Management > GMS, choose a the date range (FROM DATE and TO DATE refer to arrival date) specified by the Demand360 team as missing, and select the checkboxes for RESERVATION, GROUP, and STAYINFO. You can then click the SYNC button to run the sync. Once initiated, the GMS integration will trigger the missing future data to Demand360.

Note: Future data resyncs can only be run 30 days at a time.

Once historical and future data resyncs are initiated, email the Demand360 team for confirmation of data receipt, and once confirmed, the missing data is in sync.

Note: If data is missing after resync has be completed, please contact Customer Support.