Virdee

Virdee has built a virtual reception product that offers a range of functionalities from pre-arrival communications and check-in to amenities access and check-out—everything is just a tap away. With mobile app, mobile web, and kiosk options, guests can choose how they interact with the property. No app download is required.

To activate this integration for your property, please contact Customer Support.

KEY PRODUCTS

Guest Journey
Guest Check-In and Check-Out
Upsells and Amenities
Mobile or Physical Room Keys Supported

API USAGE

GET/hotels – Setup stage only
GET/rooms – Setup stage only
GET/addons
GET/reservations – Search by confirmation number
GET /reservations/{id}/external_references – Gets saved in Virdee’s database for future use when guests are checking in using their original confirmation number from external websites
When no rooms is assigned before check-in then: GET/room_types/{id}/available_rooms
PUT /reservations/{id}/assign_room
POST/reservations/{id}/check_in
POST /reservations/{reservationId}/record_cc_payment – Upon check-out when a balance due to settle is present
PUT /guests/{id} – As required
PUT /reservations/{id} – As required

WEBHOOK USAGE

New Reservation
Edit Reservation
Cancel Reservation
No-Show Reservation
Reinstate Reservation
Check-In
Reverse Check-In
Check-Out
Reverse Check-Out
Room Move

GENERATING OAUTH KEYS

For this integration to be set up, the hotel needs to send authorization to their Stayntouch CSM or Implementations allowing Virdee to access their data.
Stayntouch will generate OAuth keys, and once created, Stayntouch will communicate these to the Virdee team.
client_id
client_secret
hotel_id