Givex Error Message: "Error connecting to Givex: undefined method '+' for nil:NilClass"

Modified on: Mon, 15 Feb, 2021 at 7:15 AM

Applies to:          StayNTouch Cloud PMS             StayNTouch PMS Overlay

Givex Error Message: "Error connecting to Givex: undefined method '+' for nil:NilClass"


If you receive the error message "Error connecting to Givex: undefined method '+' for nil:NilClass" when attempting to post gift card payment (Givex), it may be an issue with the URL entered for Givex.


In the example below, we noticed in Settings > Integrations > Givex that the URL and SECONDARY URL fields were being sent over HTTP instead of HTTPS, and thus missing the port. 


We corrected this by updating the settings as illustrated below.



Note: Please use these two URLs: https://dc-us2.givex.com:50104 and https://dc-us1.givex.com:50104.

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