Welcome to Helpdesk

Stayntouch's Support Center

WELCOME TO HELPDESK

In order to provide you with the very best and most efficient support, we are pleased to introduce you to Helpdesk, Stayntouch’s Support Center! Our Helpdesk system allows you to view and search a repository of knowledge about all things Stayntouch PMS and Stayntouch Guest Mobility/Kiosk, including solutions, how-to guides, videos, and release notes. It is also the central location for submitting Helpdesk requests or “tickets”, tracking the progress of your request, and viewing past issues/opportunities.

HOW TO ACCESS HELPDESK?

During the first few days of Stayntouch PMS activation, a member of Stayntouch Support created a login for you and/or your team to share. You should use this login to open all support requests/tickets in Helpdesk.

COMMON HELPDESK TOPICS

LOG INTO HELPDESK (OR SIGN UP)

ACCESS THE HELPDESK

Knowledge Base: Find how-to articles about our Stayntouch PMS and Stayntouch Guest Mobility/Kiosk products. This section of Helpdesk includes solutions, tips, guides, and informative videos.
Release Notes: Every three weeks, we launch a new version of our product. Releases include changes to the existing software, updates to current features, as well as new updates to Stayntouch PMS functionality.
Feature Request: Our Feature Request forum plays a significant part in how we develop our products, and your input plays a pivotal role in determining our development priorities. While we take all customer feature requests into consideration, we cannot implement every idea. That being said, our forum is monitored, and each request is evaluated based on the potential value it can add to our customer base.
Announcements: The Announcements forum provides notifications to the Stayntouch community, including recent product releases, hot fixes, and status updates for planned or unplanned outages.

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