Check On Your Support Request

Modified on: Wed, 6 May, 2020 at 8:30 AM

Applies to:       Rover PMS    Rover Overlay

Check on Your Support Request


After you’ve submitted a support request or "ticket" to Helpdesk, you can review the status of the ticket, check for replies, or add your own responses. 


LOCATE A SUPPORT REQUEST


  1. After submitting a support request, check your inbox for an email from Helpdesk. 
  2. You will receive an email from Helpdesk containing your assigned ticket number
  3. Log into the Helpdesk portal here: https://stayntouch.freshdesk.com/support/home.
  4. Select Check Ticket Status.
  5. Use the search bar to locate the support request by the assigned ticket number. Or begin typing to prompt a keyword search. 
  6. A list of your open tickets will appear on the main page. 
  7. You may choose to search by Open/Pending or Closed/Resolved tickets. Or sort through a list of tickets with the dropdown menu. 
  8. The purple export button allows you to export a list of tickets.




REVIEW YOUR SUPPORT REQUEST IN HELPDESK


Step 1. Check Your Email/Locate Assigned Ticket Number





Step 2. Log Into Helpdesk 





Step 3. Select Check Ticket Status 





Step 3. Review Pending Tickets 





Step 4. Respond to a Ticket 





Step 5. Include/Remove Emails in the Conversation 





Step 6. Close a Ticket 


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