Applies to:          Stayntouch PMS          

Check on Your Support Request

After you’ve submitted a support request or "ticket" to Helpdesk, you can review the status of the ticket, check for replies, or add your own responses. 

LOCATE A SUPPORT REQUEST

1. After submitting a support request, check your inbox for an email from Helpdesk. 
2. You will receive an email from Helpdesk containing your assigned ticket number. 
3. Log into the Helpdesk portal here: https://stayntouch.freshdesk.com/support/home.
4. Select Check Ticket Status.
5. Use the search bar to locate the support request by the assigned ticket number. Or begin typing to prompt a keyword search. 
6. A list of your open tickets will appear on the main page. 
7. You may choose to search by Open/Pending or Closed/Resolved tickets. Or sort through a list of tickets with the dropdown menu. 
8. The purple export button allows you to export a list of tickets.

REVIEW YOUR SUPPORT REQUEST IN HELPDESK

Step 1. Check Your Email/Locate Assigned Ticket Number

Step 2. Log Into Helpdesk 

Step 3. Select Check Ticket Status 

Step 3. Review Pending Tickets 

Step 4. Respond to a Ticket 

Step 5. Include/Remove Emails in the Conversation 

Step 6. Close a Ticket