Duetto Integration

TABLE OF CONTENTS

Preparation
Configuration In Stayntouch PMS
Testing
Sync
What Is Supported?
Sample Transactions/Messages In Kibana
Next Steps

PREPARATION

1. Ensure the hotel is in LIVE mode on Stayntouch Admin.

2. Share the PMS hotel code and endpoint with the Duetto installer

If NOVA environment: https://ifc.stayntouch.com/ota/duetto/2013a
If US environment: https://ifc.us.stayntouch.com/ota/duetto/2013a

3. Navigate to Setttings > Rooms > Room Types to take a screenshot and share the room types and codes with the Duetto installer.

4. Check if Sell Limits are in use or not and share with the Duetto Installer.

5. Ask them to confirm credentials for the connection.

Generally the username and password is the same for all, but upper and lowercase letters may change.
- USERNAME: duetto
- PASSWORD: duetto
- END POINT: Provided by the Duetto installer. It will be in the format https://integration.duettoresearch.com/external/async/1_0/xxx, where the xxx is unique for each property.

CONFIGURATION IN STAYNTOUCH PMS

1. Navigate to Settings > Integrations > Revenue Management Systems > Duetto.

2. Toggle ON to activate the integration.

3. Enter the credentials as provided by the Duetto installer.

4. In the Export Configuration section

DATASET ID: snt
DEFAULT RATE: This is usually BAR or RACK—inform the Duetto installer of the exact rate code.
EMAIL ACCOUNTS: Usually the Duetto installer’s email address is added here or a dummy one can be used.

5. Under Feature Settings:

Ensure STAY INFO AFTER CHECKOUT is toggled OFF (should be gray).
Turn ON the toggle for INCLUDE ROUTED CHARGES IN STAYNT INFO (should be green).
STAY INFO REVENUE should be set to DETAILED.
SAVE CHANGES

TESTING

1. Confirm with the Duetto installer the integration is activated on their end.

2. Under Synchronize Data, choose a week 6+ months in the future on the calendar. Check the INVENTORY box and SYNC.

3. Let the Duetto installer know what date range was sent, so they can confirm received on their end without errors.

4. Next, navigate to Revenue Management > Rate Manager.

5. The Duetto installer will send a test rate on the BAR/RACK for a date.

6. Navigate to that date/rate on in the Rate Manager to confirm it’s been received and let them know.

7. Next, they will send a test restriction for a date in the same week. Confirm if that is received and showing on the Rate Manager.

8. The Duetto installer will remove the test restriction. Confirm if received.

9. On the date with the rate updates, revert them back to the original rate.

SYNC

1. Under Settings > Integrations > Revenue Management System > Duetto, begin a full sync of data, sending one month at a time.

Select the checkbox for Synchronize Historical Data
Choose a from date and to date.
Select STAY INFO and RESERVATION and Sync on month at a time
Start date of historical sync should be two years back or whenever first guests stayed, whichever is furthest back. (The systems only goes back two years.)

2. Then sync two years into the future, month by month.

Select all check boxes of data.
Select both a from date and to date
SYNC

3. Note: Data can only be synced once every 180 minutes.

WHAT IS SUPPORTED?

This includes the below Hierarchy Restrictions set in the Rate Manager for:

House level
Rate level
Room type level

SAMPLE TRANSACTIONS/MESSAGES IN KIBANA

When searching for a message in Kibana, use the PMS Hotel Code and Duetto to locate.

If Duetto receives the Error Type="3" and Code="15" error messages, this is occurring because Duetto received updates for the rate-room type combinations that are not configured in Stayntouch PMS for those dates.

NEXT STEPS

1. Share the first reservation date in the PMS with the Duetto installer.

2. The Duetto installer will follow up with the property summarizing the testing and sharing the next steps that they will complete in Duetto with that team.

This includes the Data Quality Evaluation phase and The CS/Go-Live phase.