Adjustment Report

The Adjustment Report provides a comprehensive overview of all the property’s adjustments to reservations for a single date or date range, depending on the user's needs. You can create adjustment reasons from Settings > Financials > Force Adjustment Reasons > ADJUSTMENT REASONS to enter reasons for making an adjustment.

STEP 1. LOCATE REPORTS IN THE SIDEBAR MENU

From the menu, select Reports.

STEP 2. CHOOSE THE ADJUSTMENT REPORT

Once on the New Report page, select the Financial Transactions - Adjustment Report from the list of available reports.

STEP 3. RUN YOUR REPORT

Upon clicking on the report, you will notice several options from which to choose. You may select any of the following:

DATE RANGE (FROM and TO)
EMPLOYEES
CHARGE CODE(S)
CHARGE TYPE(S)
SORT BY

REPORT FILTERS

Time

Select a start date and end date.

Note: An error message will appear if a user selects a date range that doesn’t fit the logical search parameters. For example, the FROM date cannot be a date after the TO date. The TO date cannot be a date before the FROM date.

Employees

Select EMPLOYEES to include on the report.

Charge Code(s)

Select CHARGE CODE(S) to include on the report.

Charge Type(s)

Select CHARGE TYPE(S) to include on the report.

Sort By

Choose to sort the results by Charge Code, User, or Date.

STEP 4. REVIEW YOUR SEARCH RESULTS

A typical Adjustment Report will include the following information when no additional settings have been selected:

ADJUSTMENT RESULTS

When adjusting a reservation, users have the option to add adjustment remarks when deleting or adjusting an existing posting. Upon doing so, the comment will display in the Remark column on the Adjustment Report. However, if your adjustment remarks are not displaying on the Adjustment Report, please consider the following.

When users complete a regular posting of a negative amount to a different charge code and do not edit an existing charge, the reason entered will not be listed. Stayntouch PMS lists all negative charges on the report, but a regular posting (with a negative amount) does not have a reason field; hence, it will not display on the report. If, however, an existing posting is edited and the amount changed, the remark will display in the report. See the below screenshots for further clarification.

NOTE: The Remark column will only display on the Financial Transactions - Adjustment Report if the FORCE ADJUSTMENT REASONS toggle is enabled from Settings > Financials > Force Adjustment Reasons, and the hotel has configured adjustment reasons. Once the adjustment reasons are configured, the Remark column will display the reasons that users select when making adjustments. Nothing will display under the Remark column if the FORCE ADJUSTMENT REASONS toggle is not enabled.

Another way to get adjustment remarks to appear in the Financial Transactions - Adjustment Report is to edit the charge code from the Guest Bill and enter the adjustment reason. When you select EDIT CHARGE, you'll be able to add an adjustment reason.