How to Avoid Refunding a Credit Card Payment Attached to a Cancelled Reservation

Modified on: Tue, 17 Dec, 2019 at 1:32 PM

Applies to:       Rover PMS    Rover Overlay

How to Avoid Refunding a Credit Card Payment Attached to a Cancelled Reservation


To avoid refunding to a credit card payment attached to a cancelled reservation and charging the checked-out reservation, use one of the following options.


OPTION #1 


a. Refund using the CASH payment code for the cancelled reservation. Use the REFERENCE field to indicate the payment was not refunded but was posted in another reservation.


b. Post the cash payment for the checked out reservation. Use the REFERENCE field to indicate the history of the payment (i.e., to indicate the original payment was a credit card instead of cash).



OPTION #2


a. Transfer the payment from Confirmation #134768 to the house account. In the example below, the house account is being used, as the payment cannot be transferred to a check-out reservation.


b. Then transfer the balance from Confirmation #134768 to #134102 to the house account.



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