Customer Sidekick

The First Wave AI team developed Customer Sidekick, a phone-based AI solution that allows hotels to take care of incoming customer service phone calls and help automates workflows.

Key Features:

24/7 call answering and routing.
Automatically answer common questions and route complex inquiries.
Personalize your greeting and set up smart call routing rules.
Stay informed with detailed call logs and instant notifications.
The team has additional tools to automate hotel operations using AI.

Features Supported By Integration:

The app fetches the reservation and guest data as well as hotel information including availability.
The app allows guests to create, modify, and cancel reservations via phone. The modifications are limited in the first phase (e.g., add-ons added to reservations are not supported; upselling is not supported).
Check-in and check-out are supported.

The integration can be used globally.

WEBHOOK USAGE

There are no webhooks in use.

API USAGE

// Hotels resources for hotel’s settings.
GET/hotels/{id}availability
GET/hotels/{id}availability/room_rates
GET/reservations – For daily incremental
POST and PUT /reservations
GET/reservations/{id}/
GET/reservations/{id}/cancel

GENERATING OAUTH KEYS

Stayntouch Implementations/CSM will generate API OAuth keys to Customer Sidekick:
- client_id
- client_secret
- hotel_id
- endpoint to pull/push requests