Stayntouch PMS iHotelier x Stayntouch PMS Connect Interface Summary
Vendor | Stayntouch Inc. | Product | Stayntouch PMS |
System Type | PMS | Minimum Version | 1.21 |
Support Phone | 1-301-857-1868 | Support Email | |
Website |
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TABLE OF CONTENTS
- Supported and Unsupported Functionality
- Interface Types Available
- General Interface Information
- Reservation Delivery (CRS > PMS for 1-Way or Basic 2-Way Interface/Advanced 2-Way)
- Reservation Delivery (PMS > CRS for Advanced 2-Way Interface)
- Inventory
- Group Blocks
- Restrictions
Supported and Unsupported Functionality
The property must check with the External System Vendor to ensure that it is running a version of the software that supports this interface.
Scope: The purpose of this document is to identify functionality supported by the PMS Connect Interface between iHotelier and the External System (ExtSys).
Interface Types Available
One-Way | Two-Way | Advanced Two-Way |
Reservations flow from iHotelier > ExtSys | ARI flows from ExtSys > iHotelier Reservations flow from iHotelier > ExtSys | ARI flows from ExtSys > iHotelier Reservations flow from iHotelier > ExtSys Reservations flow from ExtSys > iHotelier |
Yes | Yes | Yes |
General Interface Information
Functionality | Supported | Comments |
Mechanism | Push/Push | Push/Push – ARI is pushed from External System to iHotelier; reservations are pushed from iHotelier to External System Push/Pull – ARI is pushed from External System to iHotelier; External System pulls (retrieves) Reservations from iHotelier |
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TLS (SSL) Certificate Needed | Partner will provide it. | |
Reservation Delivery (CRS > PMS for 1-Way or Basic 2-Way Interface/Advanced 2-Way)
Functionality | Supported | Comments |
Reservations Delivery (New, Modifications, and Cancellations) | Yes |
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Services: Service Request Request with no costs associated; e.g., floor preference, smoking/non-smoking | Yes | Services are supported in the ACTIONS tab. The PMS code is not required. |
Services: General Enhancement Request with costs associated; e.g., wine, spa, rollaway bed (enhancement) | Yes | Enhancements are supported in the ROOM ENHANCEMENTS screen. The PMS code is required. PMS does not fully support Per Person and Per Person Per Night enhancements. If customer wants to use these, they must use 1 price Adult or Child only. |
Guest Profile Content | Yes |
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Loyalty Guest ID, Program/Type | Yes | Supported in the Loyalty tab. |
Billing Address | No |
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CRS ID/Confirmation Number | Yes | Supported in the confirmation # field. |
Arrival Information | Yes | Supported in the comments field. |
Corporate Profile Content | Yes | The PMS will Import the corporate profile. |
Travel Agent Profile Content | Yes | The PMS will import the Travel Agency Profile. |
Source of Business | Yes | Supported in the source field. |
Market Segment | Yes | Market segment is sent and mapping is avialable |
Marketing Consent | Yes | Certified as of 2025/10/01. |
Multiple Rooms of the same type per Booking | No |
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Package Bookings On a package booking, only the Package Rate Code is sent; it is mandatory to take as a transient resevation. | Yes | The rates for packages in iHotelier must be exclusive. The package elements price will be added by the PMS. The PMS cannot upload package rates. The package must be built in both systems. |
Group Bookings At a minimum, it is mandatory to take as a transient resevation. | Yes |
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Comments (Appended /Overwritten) | Appended |
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Non-Guaranteed Reservations | No |
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Reservations with Deposit | Yes | The PMS will display the deposit information on the comments field or posting a financial transactions. |
Voucher/Loyalty Points Redemption | Yes |
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OTA/PNR Reservation ID | Yes |
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Default Room Types If a reservation is received by the external system and is not mapped, it will not fail, but will be accepted with a default Room Type. | Yes |
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Default Rate Plans If a reservation is received by the external system and is not mapped, it will not fail, but will be accepted with a default Rate Plan. | Yes |
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Rate Plan Amount Discrepancy | Yes | The PMS will take the rate amount from iHotelier. |
Reservation Handling with No Inventory Availability on PMS | Yes |
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Modification and cancellation of reservations made prior to the interface being implemented can be processed as long customer enters the CRS# in the confirmation # field. | ||
Reservation Delivery (PMS > CRS for Advanced 2-Way Interface)
Functionality | Supported | Comments |
Reservations Delivery (New, Modifications and Cancellations) | Yes |
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Services: General Enhancement Request with costs associated; e.g., wine, spa, rollaway bed (enhancement) | Yes |
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Guest Profile Content | Yes |
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Corporate Profile Content | Yes |
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Travel Agent Profile Content | Yes |
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Marketing Consent | No |
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Package Bookings | Yes |
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Group Bookings | Yes |
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Reservations made directly in Stayntouch prior to the iHotelier interface going live will not be integrated into iHotelier CRS. | ||
Inventory
Functionality | Supported | Comments |
Inventory Updates For PMS integrations, mandatory; RMS/CM not required. Inventory is either calculated (sold room count) or not calculated (External system provides the actual count) | Yes | The PMS used to use Actual Room Count Inventory previously, but now it manages Standard inventory. However, the option selected in Configuration tool is still set as GENERAL INVENTORY. |
Oversell Managed at room type level; this enables property to increase the number of rooms available, which will be added to the physical room count. | Yes | It is supported at room and property level. |
Overbook Managed at room type level; this is supported if the external system sends negative room counts. | Yes |
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Holdback Managed at room type level; this enables property to offer fewer rooms than hotel availability shows. | No |
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Rate Creation | No |
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Rate Update (“Delta”) | Yes |
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Rate Update (“Overlay”) | No |
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Rate Update (“Inactive”) | No |
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Rate Remove | No |
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Sub-Rate Plans | No |
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Zero Rate | No |
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Rate By Day | Yes |
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Confidential Rate Flag | No |
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Commissionable Flag | Yes | The PMS supports flat and percentage amounts. |
Sort Order Flag | No |
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Additional Guest Rate/Extra Adult | Yes |
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Child Rate | Yes |
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The PMS supports SHORT or LONG description. The SHORT and LONG description supports up to 255 characters. The PMS will support all our rate plan categories. PMS can suppress the updates for derived rates to minimize the traffic on the interface, to do that derived rates must be defined in iHotelier. | ||
Group Blocks
Functionality | Supported | Comments |
Group Headers | Yes |
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Group Inventory Updates | Yes |
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Group Room List | Yes |
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The PMS will send group and coordinator information only. The PMS does not support Company information. The PMS will send inventory updates every time a group is created, modified, or cancelled. | ||
Restrictions
Functionality | Supported | Comments |
Stay Restriction Open/Close - Hotel Level | Yes |
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Stay Restriction Open/Close - Room Type Level | Yes |
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Stay Restriction Open/Close - Rate Plan Level | Yes |
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Stay Restriction Open/Close - Rate Plan/Room Type Level | Yes |
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Stay Restriction Arrival/Departure - Hotel Level | Yes |
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Stay Restriction Arrival/Departure – Room Type Level | Yes |
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Stay Restriction Arrival/Departure - Rate Plan Level | Yes |
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Stay Restriction Arrival/Departure - Rate Plan/Room Type Level | Yes |
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Stay Restriction LOS - Hotel Level | Yes |
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Stay Restriction LOS – Room Type Level | Yes | MINLOS is supported at Arrival and Stay-Thru. MAXLOS is supported only at Arrival. |
Stay Restriction LOS - Rate Plan Level | Yes | MINLOS is supported at Arrival and Stay-Thru. MAXLOS is supported only at Arrival. |
Stay Restriction LOS - Rate Plan/Room Type Level | Yes | MINLOS is supported at Arrival and Stay-Thru. MAXLOS is supported only at Arrival. |
Stay Restriction Hurdle Rates Only one can be supported at the same time. | No |
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Enable multiple restrictions flag must be checked in Traffic Jam. | ||