Stayntouch PMS: Release Notes (v5.94)

Stayntouch PMS

Release Notes (v5.94)
 

Effective: 

• 13 May 2025 (3pm EST) for customers using https://pms.eu.stayntouch.com
• 15 May 2025 (6am EST) for customers using https://pms.stayntouch.com
• 20 May 2025 (6am EST) for customers using https://pms.us.stayntouch.com

TABLE OF CONTENTS

• 1. Create Party When Reservation Is Copied If No Party Attached
• 2. Group Shoulder Date Update
• 3. Purpose Of Stay Configuration
• 4. Purpose Of Stay Added To Stay Card
• 5. Service Fee Charge Code Type
• 6. Billing Address To Control All Billing Fields
• 7. Custom Add-Ons Activated For All Properties
• 8. Stayntouch Guest Kiosk: Billing Address Collection
• 9. New API Integrations With Stayntouch PMS
• 10. Connect APIs Enhancement: Room Type APIs To Return Detailed Information For Component/Suite Rooms
• 11. Connect APIs Enhancement: Room APIs To Return Detailed Information For Suite Rooms
• 12. Connect APIs Enhancement: Posting Cancellation Policies For Custom Groups
• 13. Connect APIs Enhancement: Posting Deposit Policies For Custom Groups
• 14. Connect APIs New Endpoint: GET /reservations/{id}/bills
• 15. Multi-Property Configuration: Departments
• 16. Multi-Property Configuration: Rate & Add-On Settings
• 17. Digital Registration Card

ⓘ We'd like to call out a very exciting new item that has been long-awaited and will make many of our customers happy:

• Enhance your guest experience with ease! You can now customize and display "Purpose of Stay" options directly on the stay card—making it simpler than ever for teams to understand and serve each guest’s unique needs.
• Introducing greater flexibility in billing: Stayntouch PMS now supports a dedicated service fee charge code type. Hotels can effortlessly apply service fees based on revenue type charge codes or as flat amounts—complete with customizable tax options that can be set as inclusive or exclusive. More control, less hassle.
• Now in Pilot: Digital Registration Cards in Stayntouch PMS! Enhance your front desk workflow with digital registration cards that allow PMS users or guests to complete missing guest details, accept Terms & Conditions, manage communication preferences, and capture signatures—all from a streamlined, dedicated screen. Simplify the check-in process and ensure accurate, up-to-date information every time.

Too Long; Didn’t Read?

We've got your back with this abridged version of the v5.94 product release! If you want the full details, click the linked enhancements directly below for a full explanation of each enhancement.

Party Reservations

1. Create Party When Reservation Is Copied If No Party Attached

If no party is attached to a reservation, and the reservation is copied AND the new reservation dates touch the copy from reservation dates, the following will apply:

• Party is created using the reservation information
• Party is attached to original reservation
• Party is attached to new reservation

Learn more here.

Groups

2. Group Shoulder Date Update

If shoulder dates are present for a group, the following updates will now apply:

• Making a reservation using shoulder dates only borrows from the house for the shoulder dates.
• Extending a reservation into shoulder dates only borrows from the house for the shoulder dates.
• When updating a reservation from the group rooming list, if shoulder dates are present, only borrows from the house for the shoulder dates.

Reservations

3. Purpose Of Stay Configuration

For hourly, nightly, and day use properties, from Settings > Reservations, a new Purpose of Stay menu option has been added. To activate this functionality for your property, enable the Purpose of Stay toggle. Once activated, a list of purpose of stays will be listed:

• Business (Predefined to ON)
• Leisure (Predefined to ON)
• Mix Business/Leisure
• Event/Conference
• Government
• Medical
• Relocation
• Long-Term Stay
• Education

Users can activate or deactivate individual purpose of stays via a toggle. If the main purpose of stay toggle is active, but no individual toggles are active, users will get an error message stating that at least one toggle needs to be active. Learn more here.

4. Purpose Of Stay Added To Stay Card

If Purpose of Stay is activated for your property, a new dropdown will display on the stay card under ADDITIONAL DETAILS called Purpose of Stay. This dropdown will include all active purpose of stays and will default to blank. The selected Purpose of Stay will be saved to the stay card. The stay card Activity Log will be updated when Purpose of Stay is updated to include the following:

• Action – Edit Reservation
• Details – Purpose of Stay – Old crossed out, new added

Learn more here.

Financials

5. Service Fee Charge Code Type

Stayntouch PMS now supports service fee charge code type, which enables hotels to calculate a service fee (revenue type) based on a revenue type charge code. Service fee can also be calculated as a flat amount and can have its own tax, which can be linked to the service fee charge code as inclusive or exclusive. To set up a service fee charge code, navigate to Settings > Financials > Charge Codes > + ADD NEW and select a CHARGE CODE TYPE of SERVICE FEES. Learn more here.

Guest Cards

6. Billing Address To Control All Billing Fields

When any guest card billing address fields are activated, Stayntouch PMS will auto-select all other billing address fields and gray them out, so that they cannot be changed; the only field that can be deactivated is the billing address. The following billing address fields will be grayed out and un-editable when guest card billing address fields are activated:

• Company
• Billing Email 
• Billing Address: Only setting that will remain active; if deactivated, all other billing address fields will be deactivated.
• Billing Address 2 
• Billing City 
• Billing Postal Code 
• Billing State 
• Billing Country 

Please note, the mandatory and PMS prompt settings can still be updated/set. Moreover, when the billing address is visible, the USE COMPANY ADDRESS will also be selected and un-editable.

Add-Ons

7. Custom Add-Ons Activated For All Properties

The Custom Add-Ons functionality will be activated for all Stayntouch properties over the next month. You can learn more about this functionality here.

Stayntouch Guest Kiosk

8. Stayntouch Guest Kiosk: Billing Address Collection

Guests checking in via Stayntouch Guest Kiosk will now see a Billing Address field. When the guest completes the Billing Address field, it is populated on the guest card per this functionality. The billing address must be populated and saved on the guest card prior to check-in being completed to ensure that it is on the deposit invoice.

Integrations

9. New API Integrations With Stayntouch PMS

Stayntouch PMS now integrates with the following new vendors. For more information, please contact your Client Success Manager or Customer Support. Below is a list of the newly supported integration partners with links to supporting documentation detailing the integration with each vendor:

10. Connect APIs Enhancement: Room Type APIs To Return Detailed Information For Component/Suite Rooms

GET /room_types/{id} and GET /hotels/{id}/room_types now return room_type_ids for suites (suite: true). This field is omitted for standard room types.

11. Connect APIs Enhancement: Room APIs To Return Detailed Information For Suite Rooms

GET /rooms, GET /rooms/{id}, and GET /hotels/{id}/rooms now return suite_room_ids for suite/component rooms. This field is omitted for single room types.

12. Connect APIs Enhancement: Posting Cancellation Policies For Custom Groups

POST /groups and PUT /groups/{id} now support the optional cancellation_policy_id for custom groups. Requests will fail if an invalid ID is provided. Retrieve valid values via GET /hotels/{id}/cancellation_policies.

13. Connect APIs Enhancement: Posting Deposit Policies For Custom Groups

POST /groups and PUT /groups/{id} now support the optional deposit_policy_id for custom groups. Requests will fail if an invalid ID is provided. Retrieve valid values via GET /hotels/{id}/deposit_policies.

14. Connect APIs New Endpoint: GET /reservations/{id}/bills

GET /reservations/{id}/bills returns financial data, including transferred charges and masked credit card numbers. Fields include transferred_from, transferred_from_type, and masked_card_number.

Multi-Property Configuration

15. Multi-Property Configuration: Departments

Multi-Property users can configure departments from Configuration > Departments by selecting Create department, entering a department name, and clicking the green checkmark. Learn more here.

16. Multi-Property Configuration: Rate & Add-On Settings

You can manage rate and add-on settings at the Multi-Property level by navigating to Configuration > Rates & Add-Ons. Learn more here.

In Pilot

17. Digital Registration Card

Stayntouch PMS now supports digital registration cards! The objective of the digital registration card is to have a separate screen appear that allows either the PMS user or the guest to complete any missing guest card information, accept the hotel’s Terms & Conditions, opt in/out of newsletter, and sign the registration card, without the hotel having to print the registration card for the guest. This screen will be used later on for the property to send the digital registration card to a separate guest-facing kiosk at the front desk for the guest to complete and sign.

Please note, the Digital Registration Card feature will first be available to pilot. If you’re interested in piloting this feature at your property, please contact Customer Support. Learn more here.