Stayntouch PMS
Release Notes (v6.1)
Effective:
- 2 December 2025 (3pm EST) for customers using https://app.eu1.stayntouch.com/
- 4 December 2025 (6am EST) for customers using https://app.us1.stayntouch.com/
- 9 December 2025 (6am EST) for customers using https://app.us2.stayntouch.com/
TABLE OF CONTENTS
- Important: Default Configuration Setting Has Changed
- You Ask… We Listen!
- Reservations
- Stayntouch Rate Strategy
- Financial Management & Billing
- Group ProForma Enhancements
- User Experience
- In Pilot
- Payments
- Integrations
ⓘ We'd like to call out a very exciting new item that has been long-awaited and will make many of our customers happy:
- Introducing the Promotions Production Report, giving you a clear view of past and future promo code performance—including discount details, reservation counts, room nights, and associated rate codes!
- You can now link multiple Virtual Credit Card (VCC) name variations to a single billing instruction, streamlining automated reservation creation when VCC details are received from channel managers and OTAs.
- You can now generate Group ProForma Invoices at any stage—before, during, or after the group stay!
Important: Default Configuration Setting Has Changed
Daily Payment Retry Settings
Daily deposit collection using the card on file is now disabled by default for greater control and flexibility. You can find the new setting from Settings > Financials > Financial Settings > Auto Charge. There, you’ll see a brand-new toggle ENABLE DAILY PAYMENT RETRY.
- By default, this toggle is OFF.
- When switched ON, the system will automatically attempt to charge the card on file at end of day (EOD) if the initial payment attempt fails.
You Ask… We Listen!
Promotions Production Report
Introducing the Promotions Production Report, giving you a clear view of past and future promo code performance—including discount details, reservation counts, room nights, and associated rate codes. Chain promos are clearly flagged, and flexible filters make it easy to focus on active, inactive, or all promotions. The report is currently available in PDF and CSV formats, and will soon be available via scheduled reports for effortless analysis and sharing. Read more here.
Smart Group ProForma Generation
You can now generate Group ProForma Invoices at any stage—before, during, or after the group stay. The system intelligently combines posted charges with projected future transactions, giving group coordinators accurate billing visibility throughout the entire booking lifecycle.
Reservations
Item Inventory: Selling By Day
A new popup now highlights which stay dates an item is not available. All available days auto-select, and associates can adjust selections as needed. Users with overbooking permissions can choose to override; others can continue with available days only. Read more here.
Stayntouch Rate Strategy
Stayntouch Rate Strategy: Targeted Restrictions for Child Rates Only
You can now apply restrictions only to child (“based on”) rates via Stayntouch Rate Strategy, keeping parent rates open and selling even as occupancy shifts. A new checkbox—APPLY RESTRICTIONS TO "BASED ON" RATES ONLY—lets you close discounted rates when thresholds are met while protecting your core parent rates. This added control helps prevent discount erosion and keeps your pricing strategy tight and flexible. Read more here.
Financial Management & Billing
Year-Based Invoice Numbering
Invoice and folio numbers now include a year prefix (YYYY-PREFIX-NNNNNN format), making it easier to organize records, identify invoice age, and maintain cleaner sequential numbering across years. This optional toggle-enabled feature supports all invoice types including normal, deposit, proforma, and A/R invoices. Please contact Customer Support to activate Year Based Invoice/Folio Prefix for your property.
Enhanced VCC Management
You can now link multiple Virtual Credit Card (VCC) name variations to a single billing instruction, streamlining automated reservation creation when VCC details are received from channel managers and OTAs. Stayntouch PMS now validates against all linked name variations, reducing manual intervention for VCC reservations.
Group ProForma Enhancements
Routing-Aware Group ProForma
Group ProForma Invoices now respect routing instructions, showing only charges actually billed to the group account. Reservations with charges routed to companies, travel agents, or guests directly are automatically excluded from group totals, providing accurate financial projections.
User Experience
Visual Item Selection
Item images now display throughout posting screens (Room Charge, Pay Now, and all other charge entry points), making it faster and easier for staff to identify and select the correct items during transactions.
In Pilot
Interface Account Enhancements
Stayntouch PMS now offers Enhanced Interface Account management with date-based bill listing in the sidebar, transaction movement capabilities between interface bills, and automatic EOD bill generation. This feature requires pilot participation before general availability.
Payments
Auto Charge Configuration Has A New Home
We’ve relocated the Auto Charge section from Settings > Hotel & Staff > Settings & Parameters to Settings > Financials > Financial Settings for a cleaner, more intuitive workflow. To enable automatic deposit collection using the card on file, simply turn on both DEPOSIT COLLECTION and AUTO-CHARGE DEPOSIT WITH CARD ON FILE. Once enabled, deposits will be automatically collected based on the deposit request linked to the rate—no extra steps needed.
Dedicated Payment Link Menu!
Access and manage all your payment links faster than ever. You’ll now find a dedicated section from Settings > Financials > Payment Links.
From the Payment Links section, you can now easily activate payment links:
- PAYMENT LINK ON CONFIRMATION LETTER: Enable this to include a payment link on your confirmation letters. It automatically follows the deposit rules for the rate before check-in and the remaining balance for the guest after check-in.
- CUSTOM PAYMENT LINK: Activate this to generate custom payment links for individual reservations and accounts, giving you flexibility and control over payments.
Integrations
Control Derived Rate Updates To SynXis
A new control for derived rate updates to SynXis improves efficiency and performance for connected hotels. The new SEND DERIVED RATES toggle via Settings > Integrations > Central Reservation System > SynXis allows hotels to manage whether child or derived rate updates are sent from the PMS.
- When ON, both parent and child rate updates are sent to SynXis.
- When OFF, only parent rates are transmitted, reducing outbound traffic and improving synchronization speed, API efficiency, and overall system stability.
- The toggle defaults to OFF when the integration is activated.
Hotels using a Revenue Management System (RMS) are strongly encouraged to keep this setting OFF, managing derived rates directly in SynXis for faster updates, simplified workflows, and more reliable Stayntouch to SynXis communication.
New Connect API: GET /posting_accounts/{id}/bills Endpoint
You can now retrieve detailed bill information for posting accounts, including transferred charges, entity details, and the last 4 digits of the payment card for full transaction transparency.
New attributes include entity_id, entity_type, entity_name, transferred_from, transferred_from_type, and masked_card_number.
New Connect API: GET /groups/{id}/custom_group_restrictions Endpoint
You can now retrieve closed_arrival and min_length_of_stay restrictions by room type for any group, with optional date filters. This requires the New Custom Group feature is enabled by Stayntouch Admin.
Connect API Enhancement: Support For booker_email In Reservation Updates
PUT /reservations/{id} now supports booker_email to update the booker’s email. Omitting or sending an empty string keeps the existing email. This is validated in Stayntouch PMS from the stay card under ADDITIONAL DETAILS > BOOKER EMAIL.
New API Integrations With Stayntouch PMS
Stayntouch PMS now integrates with the following new vendors. For more information, please contact your Client Success Manager or Customer Support. Below is a list of the newly supported integration partners with links to supporting documentation detailing the integration with each vendor:
Integration Name | Integration Type | Region |
Housekeeping | Global | |
WiFi/TV | Global | |
Guest Experience | Global | |
Point of Sale | Global | |
Guest Technology | Global | |
WiFi/TV | Global | |
Restaurant | Global | |
Door Locks | Global | |
Point of Sale | Global | |
IBE | Global | |
IBE | Global | |
Phone | Global | |
WiFi/TV | Global | |
Guest Technology | Global | |
CRM | Global | |
Housekeeping | Global | |
RMS | Global | |
RMS | Global | |
Guest Technology | Global | |
BI | Global | |
WiFi/TV/Phone Systems | Global |