Stayntouch PMS: Release Notes (v5.89)

Modified on: Fri, 3 Jan, 2025 at 2:35 PM

Stayntouch PMS

Release Notes (v5.89)
 

Effective: 

 

TABLE OF CONTENTS


 

ⓘ We'd like to call out a very exciting new item that has been long-awaited and will make many of our customers happy:

  • You can now run the Room Move Report, which will display specific information about guest room movements after check-in, including date, time, guest name, room numbers, and user for room moves!
  • We’ve added an opt-in option that allows guests to opt in or out of receiving promotions and newsletters as a new checkbox separate from the Terms & Conditions via Stayntouch Guest Kiosk and Stayntouch Guest Mobility.
  • Stayntouch Admin can now enable a feature toggle to auto-populate city and state based on the postal code entered on a Guest Card and Company/Travel Agent Card!

 

Too Long; Didn’t Read?

 

We've got your back with this abridged version of the v5.89 product release! If you want the full details, click the linked enhancements directly below for a full explanation of each enhancement.

 

Reports

 

1. Add-On Production Report: From Reports > New Report, you can now run the Add-On Production Report, which will display the add-on count and add-on revenue per day for past reservations, so that you can see how well add-ons are selling.



The Add-On Production Report can also be scheduled from Reports > Schedule a Report/Export > Scheduled Reports.



2. Room Move Report: From Reports > New Report, you can now run the Room Move Report, which will display specific information about guest room movements after check-in, including date, time, guest name, room numbers, and user for room moves.



Cards

 

3. Auto-Populate City & State Based On Postal Code: Stayntouch Admin can now enable a feature toggle to auto-populate city and state based on the postal code entered on a Guest Card and Company/Travel Agent Card. Please contact Customer Support to enable the Auto-populate city and state feature toggle for your property.



Stationery

 

4. Promotions & Newsletter Opt In Tab In Stationery & Checkbox On Stationery: We’ve added an opt-in option for Promotions & Newsletter as a new checkbox separate from the Terms & Conditions for Stayntouch Guest Kiosk and Stayntouch Guest Mobility.


 

 

 

5. Promotions & Newsletter Opt In For Stayntouch Guest Kiosk: Guests can now opt into promotions and newsletters separate from the Terms & Conditions via Stayntouch Guest Kiosk if enabled for a property. The opt-in screen will display after the guest information screen during the Stayntouch Guest Kiosk check-in flow. If the guest opts into receiving promotions and newsletters, the promotions and news email opt in on the guest profile will be selected, and the profile will appear as being available for mailing/marketing information in relevant data exports. If not selected, the promotions and newsletter opt in will remain unselected on the guest profile.



6. Promotions & Newsletter Opt In For Stayntouch Guest Mobility: Guests can now opt into promotions and newsletters separate from the Terms & Conditions via Stayntouch Guest Mobility if enabled for a property. If the guest opts into receiving promotions and newsletters, the promotions and news email opt in on the guest profile will be selected, and the profile will appear as being available for mailing/marketing information in relevant data exports. If not selected, the promotions and newsletter opt in will remain unselected on the guest profile. Please note, ASK GUEST ADDRESS DETAILS needs to be activated from Settings > Guest Mobility > Check In for the opt-in prompt to display.


 

Financials

 

7. Taxes Automatically Expanded When Opening A Charge Code: When opening a charge code from Settings > Financials > Charge Codes, all taxes are automatically expanded.



8. Action Void Bill & Action Void Bill And Repost Bill Permissions: From Settings > Hotel & Staff > Permissions, we’ve added Action Void Bill and Action Void Bill And Repost Bill permissions. These permissions allow for the following:

  • Action Void Bill: Users with this permission can void bills (not repost bills).
  • Action Void Bill And Repost Bill: Users with this permission can void and repost bills.




9. Commissions: Retain Filter Selection: From Financials > Commissions, the filters will be retained when navigating to one of the records and back to the Commissions screen. Filters will be cleared when navigating out of the Commissions screen entirely.







10. Invoices: Updated City Tax Display In Extended Tax Breakdown: We’ve updated the extended tax breakdown to show the Tourist Tax in the Gross and Net columns, and not add to the tax column.

 

NOTE: The tourist tax calculation was not affected by this update; only the extended tax breakdown has been updated. 



Integrations

 

11. New API Integrations: Stayntouch PMS now integrates with the following new vendors:

 

Integration Name

Integration Type

Website

Region

Birdeye

Reputation Management Tool

https://convertlocal.io/

United States, Canada, Australia, Mexico, Puerto Rico, the Netherlands, New Zealand, and the United Kingdom

IN-Gauge

Business Intelligence & Reporting

https://frontlinepg.com/

Global

SendSquared

Guest Communication

https://sendsquared.com/

Global

Intello

WiFi, TV, & Phone System

https://www.telus.com/en/bc/business

Global

Plusgrade

Upselling Platform

https://www.plusgrade.com/

Global

iVvy Sales & Catering with Financial App

Sales & Catering System

https://www.ivvy.com.au/

Global

Safara

Guest Communication

https://www.safara.com/

Global

TMGOneView by Travel Media Group

Reputation Management Tool

https://www.travelmediagroup.com/

Global

Corepark

Parking

https://www.corepark.com/

Global

 

12. Central Reservation Systems: Accept @ID_Context “CLIA”, “TRUE”, “TIDS”, Or “TRAVEL” For Travel Agents: Travel Agent ID sent with type “CLIA”, “TRUE”, “TIDS”, or “TRAVEL” is now stored in the Travel Agent card (the same way as we store IATA today).

 

13. Revinate: Send OTA_HotelStayInfoNotifRQ After Check-Out: When a reservation is checked out, a OTA_HotelStayInfoNotifRQ is sent to Revinate grouped by category, and users are able to sync stay history. This message contains all revenue details from the reservation. To start sending the message a feature toggle needs to be activated in the Revinate integration configuration screen. Please coordinate with Revinate and Stayntouch PMS.

 

Multi-Property Functionality

 

14. Multi-Property Configuration: Group/Allotment Hold Status: You can configure Multi-Property group and allotment hold status templates from Configuration > Reservations > Hold Statuses by clicking the Create template button. Please note, this just applies to group and allotment hold statuses, mirroring the current functionality.






Dashboard Enhancements

 

15. Updated Dashboard Search: We’ve introduced some exciting new updates to the Dashboard search functionality! Please note, all new dashboard updates will be enabled by Stayntouch Admin over the next few months, and all properties are expected to be activated by the end of January. The following enhancements have been made:

  • The SUMMARY/ANALYTICS toggle has been moved to next to the menu.

 

 

  • The search bar has two dropdown options:
    • STARTS WITH(Default)
      • This will only search reservations where the last name, confirmation number, group, or room number start with the search text.
    • CONTAINS will search the entire name (first and last), confirmation number, group, or room number (same logic that is present now).

 


  • New filter drop down option called TIME PERIOD. Options include the following:
    • STARTING searches reservations starting on the date selected and future (Default).
    • BEFORE searches reservations before and including the date selected.
    • ON searches reservation on the date selected.

 



  • New SORT BY dropdown added:
    • LAST NAME (A-Z) (Default)
    • LAST NAME (Z-A)
    • ROOM NO. (0-9)
    • ROOM NO. (9-0)
    • ARRIVAL (EARLIEST)
    • ARRIVAL (LATEST)
    • DEPARTURE (EARLIEST)
    • DEPARTURE (LATEST)

 

 

  • No search is performed until text is entered into the search box.
  • If text is entered into the search box, and the filters are changed, the search results update.
  • If no text is entered, the current search filters are shown.
    • Shows reservations before, starting on, or on date selected
    • Shows room type selected
  • If no text is entered, a SHOW ALL RESERVATIONS INSTEAD button will be added to the search for all reservations that fit the filter options.

 

 

 

  • You can also continue to sort the Dashboard by ROOM TYPE.


 

16. Arrivals Tile Updates: When the new Dashboard search functionality is enabled for a property, when navigating to the ARRIVALS tile on the Dashboard, we’ve made two major design changes:

  1. Tabs: Provide daily counts and allow easy day switching.
  2. Search & Filters: Find an arrival on a specific date. No shows will be displayed in the YESTERDAY tab.


 

When viewing today’s remaining arrivals, we also show two available actions:

  • PRINT REG. CARD: This is available for any selected future date that has arrivals including the date ranges. Please note, future registration card print will be in the maintenance release immediately following the v5.88 release.
  • BULK CHECK-IN: This is available for today’s remaining arrival if bulk check-in is applicable.


 


17. Stayovers Tile Updates: When the new Dashboard search functionality is enabled for a property, Stayntouch PMS will display stayovers in the STAYOVERS tile of the Dashboard by date rather than just today’s stayovers.



 

18. Departures Tile Updates: When the new Dashboard search functionality is enabled for a property, Stayntouch PMS will display departure in the DEPARTURES tile of the Dashboard by departure date rather than just today’s departures.








19. Checked Out (With Balance) Tile Updates: When the new Dashboard search functionality is enabled for a property, the following updates have been made to the CHECKED OUT (WITH BALANCE) tile:

  • Displays reservations that have been checked out with a balance.
  • Displays the total number of checked-out with balance reservations.
  • The TIME PERIOD filter defaults to the current business date.
  • The ROOM TYPE filter defaults to ANY ROOM TYPE.
  • The SORT BY filter defaults to DEPARTURE (LATEST).
  • If there are no results, a “No matches” message will display.


 

20. Updates To Mobile Check-In, Pre Check-In, Queued, & VIP Tiles: When the new Dashboard search functionality is enabled for a property, the following updates have been made to the MOBILE CHECK-IN, PRE CHECK-IN, QUEUED, & VIP tiles:

  • When clicking into the tiles, the current dashboard search is displayed.
  • The MOBILE CHECK-IN tile displays current mobile checked-in reservations.
  • The PRE CHECK-IN tile displays current pre-checked-in reservations.



  • The QUEUED tile displays current queued reservations.

 

 

  • The VIP tile displays current VIP reservations.

 

 

  • The layout for all tiles has a new tab with only today (no other date or date picker).
  • If there are no results, a “No matches” message will display.

 

21. Late Check-Out Tile Updates: When the new Dashboard search functionality is enabled for a property, the following updates have been made to the LATE CHECK-OUT tile:

  • New date tabs added to late check out tile:
    • TODAY: Shows the count of today’s remaining late check-outs.
    • TOMORROW: Shows the count of reservations checking out tomorrow via late check-out.
    • 2 Days Out: Displayed by day of week and number of reservations checking out on that date via late check-out.
    • 3 Days Out: Displayed by day of week and number of reservations checking out on that date via late check-out.
    • Date Picker
  • The tile will show departures for the date selected that have a late check out flag and a departure date equal to the given date.
  • The tile on the main dashboard shows the remaining reservations with a late check-out for today.
  • The tile has the new dashboard search.






 

22. Search Bar Updates: When the new Dashboard search functionality is enabled for a property, the following updates apply to the Dashboard search bar:

  • When using the STARTS WITHsearch:
    • First name is included in the search result
    • User can type LAST_NAME FIRST_NAME
    • User can type LAST_NAME, FIRST_NAME (with comma separating)
    • Search matches the guest search





23. Search Sort Updates: When the new Dashboard search functionality is enabled for a property, the following updates have been made to the search bar SORT BY dropdown:

  • When a user chooses to sort by name, confirmation number, or room number, the second sorting is organized by arrival date with the latest first.
  • When a user chooses to sort by a date, the second sorting is organized by last name (A-Z).

 


24. Display Additional Guest(s) Along With Main Guest: When the new Dashboard search functionality is enabled for a property, the following updates apply for reservations with additional guests:

  • If a reservation has additional guests, a new section under the reservation search result displays a label With X additional: plus the names of additional guests along with the appropriate icon.
  • Additional guests do not have their own search result line.
  • Additional guests are still part of the reservation search results.
  • Additional guests’ names are highlighted if part of the search.
  • Pagination changed to display 50 primary guests.


 

25. Print Registration Cards For Future Dates: When the new Dashboard search functionality is enabled for a property, we’ve added a new PRINT REG. CARD button to the future tabs within the ARRIVALS tile (any selected future date that has arrivals including the date ranges). When clicked the user can select reservations to print registration cards. Canceled reservation cannot be selected and will be grayed out. The user can print registration cards for all reservations selected.





26. Search Option Added To Menu To Filter Hotels: We’ve added a search option to the Stayntouch PMS menu that allows users to filter subscribed hotels by name. The search will dynamically update the list of hotels as the user types. Moreover, only hotels with names matching the input should be displayed in the search results.



Reports

Add-On Production Report

 

From Reports > New Report, you can now run the Add-On Production Report, which will display the add-on count and add-on revenue per day for past reservations, so that you can see how well add-ons are selling.

 

Report Filters

  • DATE RANGE (FROM/TO): Choose a date range.
  • ADD-ON GROUP(S): Choose from one, multiple, or all add-on groups.
  • ADD-ON(S): Choose from one, multiple, or all add-ons.
  • SORT BY: You can sort by Name, Price, or Revenue.




Report Output

 

The Add-On Production Report can be exported via CSV file or printed, and it will appear in the Reports Inbox as pictured below. You will see the following fields on the report:

  • COUNT: The total number of add-ons sold for that date range.
  • REVENUE: The revenue made from a specific add-on for that date range.
  • AVG REVENUE: The average revenue made from a specific add-on for that date range.
  • The report will also show the add-on count and total revenue for each day within the date range.


 

Reports Inbox



Print Report

 

 

CSV Export


 

The Add-On Production Report can also be scheduled from Reports > Schedule a Report/Export > Scheduled Reports.

 


 

The following fields can be configured:

  • Schedule Parameters:
    • TIME PERIOD: Choose from Yesterday, Last Week, Last 7 Days, Last Month, or Last January, Last February, Last March, Last April, Last May, Last June, Last July, Last August, Last September, Last October, Last November, and Last December.
    • ADD-ON GROUP(S): Select one, multiple, or all add-on groups.
    • ADD-ON(S): Select one, multiple, or all add-ons.
    • SORT BY: You can sort by Name, Price, or Revenue.
    • FILE FORMAT: You can choose CSV or PDF. If you choose CSV, you can also choose to INCLUDE CSV HEADER.

 

You can now move onto Schedule Details, where you can indicate how often the report REPEATS. Select from Hourly, Daily, Weekly, Monthly, or Run During EOD.

 

If you select Hourly, you'll be prompted to enter information for the following fields:

  • REPEATS EVERY: Indicate a number of hours. This is how often you want the report to repeat. This must be 1 or greater. If you enter 0 or leave it blank, it will never send.
  • STARTS ON: Choose a date for when the report starts.
  • STARTS AT: Choose a time for the report to start.
  • ENDS ON:Indicate when the report ends.
    • AFTER NO. HOUR: Ends after a specified number of hours.
    • ON: Ends on a specific date.
    • NEVER: The report delivery never ends.

 

If you select Daily, you'll be prompted to enter information for the following fields:

  • REPEATS EVERY: Indicate a number of days. This is how often you want the report to repeat. This must be 1 or greater. If you enter 0 or leave it blank, it will never send.
  • STARTS ON: Choose a date for when the report starts.
  • STARTS AT: Choose a time for the report to start.
  • ENDS ON:Indicate when the report ends.
    • AFTER NO. DAY: Ends after a specified number of days.
    • ON: Ends on a specific date.
    • NEVER: The report delivery never ends.

 

If you select Weekly, you'll be prompted to enter information for the following fields:

  • REPEATS EVERY: Indicate a number of weeks. This is how often you want the report to repeat. This must be 1 or greater. If you enter 0 or leave it blank, it will never send.
  • STARTS ON: Choose a date for when the report starts.
  • STARTS AT: Choose a time for the report to start.
  • ENDS ON:Indicate when the report ends.
    • AFTER NO. WEEK: Ends after a specified number of weeks.
    • ON: Ends on a specific date.
    • NEVER: The report delivery never ends.

 

If you select Monthly, you'll be prompted to enter information for the following fields:

  • REPEATS EVERY: Indicate a number of months. This is how often you want the report to repeat. This must be 1 or greater. If you enter 0 or leave it blank, it will never send.
  • STARTS ON: Choose a date for when the report starts.
  • STARTS AT: Choose a time for the report to start.
  • ENDS ON:Indicate when the report ends.
    • AFTER NO. MONTH: Ends after a specified number of months.
    • ON: Ends on a specific date.
    • NEVER: The report delivery never ends.

 

If you select Run During EOD, you'll be prompted to enter information for the following fields:

  • STARTS ON: Choose a date for when the report starts.
  • STARTS AT: Choose a time for the report to start.
  • ENDS ON:Indicate when the report ends.
    • AFTER NO. PER: Ends after a specified number of End of Day cycles.
    • ON: Ends on a specific date.
    • NEVER: The report delivery never ends.

 

Finally, you can move onto Distribution List, where you can select a DELIVERY METHOD. Choose from either Email Export Delivery Type, SFTP Export Delivery Type, Google Drive, or Dropbox.

 

If you select Email Export Delivery Type, enter email addresses to receive the report from the ADD RECIPIENT field. Type the email address. Pause. Then hit enter. Email addresses will then appear below.

 

If you select SFTP Export Delivery Type, select a SFTP RECIPIENT.

 

If you select Google Drive, choose from a pre-configured Google Drive account. You can learn how to configure a Google Drive account here.

 

If you select Dropbox, choose from a pre-configured Dropbox account. You can learn how to configure a Dropbox account here. Please note, as of the v5.54 release, we have implemented changes to the existing workflow of Dropbox account settings. If you have any existing scheduled reports with a delivery method of Dropbox, and you fail to receive reports, please remove the old Dropbox account from Settings > Hotel & Staff > Dropbox and create a new Dropbox account.

 

Once you've selected a delivery method, you can click CREATE SCHEDULE to begin receiving the scheduled report.

 

The scheduled report will appear in your list of scheduled reports from Reports > Schedule a Report/Export > Scheduled Reports, and you can edit it from here if desired.


 

The scheduled report you receive to the selected delivery method will be in CSV format and will look something like the below screenshot depending on the parameters set.


Room Move Report

 

From Reports > New Report, you can now run the Room Move Report, which will display specific information about guest room movements after check-in, including date, time, guest name, room numbers, and user for room moves.

 

Report Filters

  • DATE RANGE (FROM/TO): Choose a date range.
  • ROOM TYPES: Choose from one, multiple, or all room types.


 

Report Output

 

The Room Move Report can be exported via CSV file or printed, and it will appear in the Reports Inbox as pictured below. You will see the following fields on the report:

  • Moved On: Date and time the room was moved.
  • Guest: Guest name and date and time checked in.
  • Moved From: The room number and room type the guest was moved from.
  • Moved To: The room number and room type the guest was moved to.
  • Moved By: The user who moved the room.



Reports Inbox


 

Print Report


 

CSV Export



Cards

Auto-Populate City & State Based On Postal Code

 

Stayntouch Admin can now enable a feature toggle to auto-populate city and state based on the postal code entered on a Guest Card and Company/Travel Agent Card. Please contact Customer Support to enable the Auto-populate city and state feature toggle for your property. The below screenshot is taken from the Guest Card, but the process will look the same for Company/Travel Agent Cards.


 

When this feature is enabled, the following functionality will apply:

  • When a user enters a postal/ZIP code in on a Guest Card:
    • State is automatically completed based on location service used
    • City is automatically completed based on location service used
    • State can be edited by user after auto-populated
    • City can be edited by user after auto-populated
    • If previous data is present, fields are overwritten
  • When user enters a postal/zip code in Company/Travel Agent Card:
    • State is automatically completed based on location service used
    • City is automatically completed based on location service used
    • State can be edited by user after auto-populated
    • City can be edited by user after auto-populated
    • If previous data is present, fields are overwritten
  • If invalid postal code is entered:
    • Validation error is shown in top right of screen
    • Use can continue with invalid postal code
    • No city or state is auto-populated
  • If multiple cities exist for the same postal code, the first city is shown.

 

Moreover, when this functionality is enabled, the COUNTRY field will display before the CITY and STATE as well as ZIP/POSTAL CODE fields on the Guest Card or Company/Travel Agent Card. The ZIP/POSTAL CODE fields will display before the CITY and STATE fields. The below screenshot is taken from the Guest Card, but the process will look the same for Company/Travel Agent Cards.



Stationery

Promotions & Newsletter Opt In Tab In Stationery & Checkbox On Stationery

 

We’ve added an opt-in option for Promotions & Newsletter as a new checkbox separate from the Terms & Conditions for Stayntouch Guest Kiosk and Stayntouch Guest Mobility. From Settings > Hotel & Staff > Stationery, we’ve added a new tab called Promotions & Newsletters Opt-In. This tab will have the following capabilities:

  • Add a new opt-in statement with the + ADD NEW button.
  • There can be multiple opt-in statements.
  • The opt-in statements can be associated to the following:
    • REGISTRATION CARD PRINT
    • KIOSK
    • GUEST WEB CHECK-IN
    • CONFIRMATION LETTER
  • This will display as a visible checkbox and email subscription option for promotions and newsletter opt-in.
  • Alternatively, for Stayntouch Guest Kiosk and Stayntouch Guest Mobility, there is a dynamic field where users will be prompted to add their email address and subscribe to the newsletter or promotion.
  • The Promotions & Newsletter tab is visible when Opt In is enabled from Settings > Cards > Guest Card Fields.





Promotions & Newsletter Opt In For Stayntouch Guest Kiosk

 

Guests can now opt into promotions and newsletters separate from the Terms & Conditions via Stayntouch Guest Kiosk if enabled for a property. The opt-in screen will display after the guest information screen during the Stayntouch Guest Kiosk check-in flow. If the guest opts into receiving promotions and newsletters, the promotions and news email opt in on the guest profile will be selected, and the profile will appear as being available for mailing/marketing information in relevant data exports. If not selected, the promotions and newsletter opt in will remain unselected on the guest profile.


Promotions & Newsletter Opt In For Stayntouch Guest Mobility

 

Guests can now opt into promotions and newsletters separate from the Terms & Conditions via Stayntouch Guest Mobility if enabled for a property. If the guest opts into receiving promotions and newsletters, the promotions and news email opt in on the guest profile will be selected, and the profile will appear as being available for mailing/marketing information in relevant data exports. If not selected, the promotions and newsletter opt in will remain unselected on the guest profile. Please note, ASK GUEST ADDRESS DETAILS needs to be activated from Settings > Guest Mobility > Check In for the opt-in prompt to display.


 

Financials

Taxes Automatically Expanded When Opening A Charge Code

 

When opening a charge code from Settings > Financials > Charge Codes, all taxes are automatically expanded.


Action Void Bill & Action Void Bill And Repost Bill Permissions

 

From Settings > Hotel & Staff > Permissions, we’ve added Action Void Bill and Action Void Bill And Repost Bill permissions. These permissions allow for the following:

  • Action Void Bill: Users with this permission can void bills (not repost bills).
  • Action Void Bill And Repost Bill: Users with this permission can void and repost bills.

 

If a user doesn’t have one of these permissions, Stayntouch PMS will display the standard message that the user does not have the permission to action the task.

 

NOTE: Both permissions will be granted to all user groups by default. For user groups that are not permitted to perform a void or void and repost, the respective permissions should be manually revoked from the user group.

 


Commissions: Retain Filter Selection

 

From Financials > Commissions, the filters will be retained when navigating to one of the records and back to the Commissions screen. Filters will be cleared when navigating out of the Commissions screen entirely.






Invoices: Updated City Tax Display In Extended Tax Breakdown

 

We’ve updated the extended tax breakdown to show the Tourist Tax in the Gross and Net columns, and not add to the tax column.

 

NOTE: The tourist tax calculation was not affected by this update; only the extended tax breakdown has been updated.



Integrations

New API Integrations With Stayntouch PMS

 

Stayntouch PMS now integrates with the following new vendors. For more information, please contact your Client Success Manager or Customer Support.

 

Below is a list of the newly supported integration partners with links to supporting documentation detailing the integration with each vendor:

 

1. Birdeye offers a comprehensive live chat and reputation management solution for different industries, including hospitality, available in several countries, including the United States, Canada, Australia, Mexico, Puerto Rico, the Netherlands, New Zealand, and the United Kingdom.

 

Key Features:

  • Live Chat with In-House Guests: Facilitate real-time communication with guests during their stay.
  • Automated Review Requests via MMS: After check-out, the system automatically sends a text to guests, inviting them to leave a review. These reviews are displayed on an extranet, where the hotel can view requests, read responses, and even reply to reviews.
  • Social Media Integration: Hotels can easily share positive reviews across their social media profiles, enhancing their online reputation.

 

2. IN-Gauge is an end-to-end solution for driving continuous revenue, employee engagement, and top-tier service at the hotel’s frontline. IN-Gauge utilizes data collected from key frontline systems such as Property Management Systems (PMS) and Point of Sale systems (POS) to focus action on the true performance indicators that power revenue and service. The system identifies courses of actions that will yield the greatest results. IN-Gauge helps hotels create a commission structure tailored to the organization that incentivizes the frontline staff. The goals and performance are monitored and the progress tracked.

 

3. SendSquared creates a distinctive experience for guests by unifying customer databases across all properties with complete guest profiles. This allows the hotel to communicate efficiently with the guest using email and mobile phone. Some of the main features include the following:

  • Personalized emails and text message campaigns that drive revenue at scale.
  • Full call center and front desk phone capability.
  • Visibility of all the communication actions as well as reservations booked.
  • Send on-brand transactional messaging for the entire guest lifecycle.
  • CRM and marketing services.
  • All the email and text messaging from a single, shared inbox.

 

4. Intello is a network solution owned by Telus, a Canadian technology provider that specializes in providing internet and network solutions for businesses. Some of the core features include the following:

  • Fast and reliable internet
  • High bandwidth fully-managed internet
  • Design of next generation network

 

5. Plusgrade is a hotel upselling platform that redefines the guest experience with innovative ancillary revenue solutions proven to elevate guest satisfaction, drive incremental profit, and optimize yield on guest room inventory. Main features include the following:

  • Premium Upgrade: Provide hotel guests with the option to bid on or purchase premium room upgrades through a seamless, white-label user experience.
  • Stay Extend: Unlock a world of flexibility for your guests, allowing them to check-in early, extend their stay, or checkout later.
  • StayPlus: Empower guests to personalize their stays with access to a multitude of post-booking amenities, from pre-reserved spa sessions and dinners to on-property rentals and event access

 

6. iVvy: Sales & Catering with Financial App is a cloud-based event and venue management software for hotels. Through an API integration with Stayntouch PMS, hotels create a room group booking in iVvy, and the booking is sent to Stayntouch PMS. The reservations are retrieved from Stayntouch PMS and linked in the iVvy sales system. As of November 2024, iVvy has a Financial App that is implemented together with iVvy Sales & Catering. Through this component, iVvy will create the group account in Stayntouch PMS and will push transactions to it. When it comes to the financial app, from iVvy end, they manage two actions based on hotel’s preference:

  • Revenue Posting: iVvy will send Stayntouch PMS the sales transaction.
  • Zero Balance Posting: This will be used for zero balance accounts (ZBA), and iVvy will send Stayntouch PMS the sales transactions and a negative sales transaction, so the due balance will be zero.

 

7. Safara is a booking platform where the guest can make bookings and receive a cash back to put toward future trips. The more bookings that are made in Safara, the more cash back is earned and can be used on Safara bookings worldwide, with no restrictions. The Safara app allows guests to manage their reservations.

 

8. TMGOneView by Travel Media Group is a reputation management solution. Key features include the following:

  • Requests:
  • Increase positive reviews with post-stay emails. 
  • Prompt unhappy guests to provide private feedback to gain insights for improvements.
  • Improve:
  • Increase your ranking with better reviews and guest experience. 
  • Make improvements with insights from internal surveys
  • Track:
  • Access reports to monitor performance and improvement.
  • Get email & text alerts so you never miss a new review

 

9. Corepark simplifies and streamlines valet operations across hotels, restaurants, healthcare facilities, and parking garages. The platform is designed to enhance efficiency, track performance, and elevate the guest experience, all while seamlessly integrating with major credit card processors. Key features and benefits include the following:

  • Real-Time Vehicle Tracking: Corepark offers robust ticketing management that tracks vehicles from the moment they are received, through various shifts, and all the way to their return. This ensures full visibility and transparency throughout the valet process.
  • Contactless Payment Solutions: Corepark supports fully contactless and touchless payment methods, providing guests with a convenient, secure, and seamless experience when paying directly for valet services.
  • Guest App for E-Tickets and Payments: The Corepark app allows guests to receive their e-ticket and complete payment directly from their mobile device, improving both convenience and satisfaction.
  • Comprehensive Reporting Tools: Corepark's reporting module offers a wide range of detailed reports—from daily activity logs to customized shift reports. Gain insights with digital time-stamping, theft alerts, and performance tracking to optimize your operations and improve decision-making.

Central Reservation Systems: Accept @ID_Context “CLIA”, “TRUE”, “TIDS”, Or “TRAVEL” For Travel Agents

 

Travel Agent ID  sent with type “CLIA”, “TRUE”, “TIDS”, or “TRAVEL” is now stored in the Travel Agent card (the same way as we store IATA today).

Revinate: Send OTA_HotelStayInfoNotifRQ After Check-Out

 

When a reservation is checked out, a OTA_HotelStayInfoNotifRQ is sent to Revinate grouped by category, and users are able to sync stay history. This message contains all revenue details from the reservation. To start sending the message a feature toggle needs to be activated in the Revinate integration configuration screen. Please coordinate with Revinate and Stayntouch PMS.

 

Multi-Property Functionality

Multi-Property Configuration: Group/Allotment Hold Status

 

You can configure Multi-Property group and allotment hold status templates from Configuration > Reservations > Hold Statuses by clicking the Create template button. Please note, this just applies to group and allotment hold statuses, mirroring the current functionality.





Upon clicking Create template, you’ll be prompted to configure the following information:

  • Hold status name: Enter the hold status name.
  • Options:
    • Take from inventory: Will take from inventory
    • Group only: Hold status will be available for groups only
    • Allotment only: Hold status will be available for allotments only
  • Properties: Who can use this template?
    • All properties: All properties can use this template
    • Selected properties: Only selected properties can use this template
  • To create the hold status template, click Create Hold Status Template.



 

Once the template has been created, you can apply the template to the chain by selecting the checkbox to the left of the hold status and clicking Add to chain templates.




Alternatively, you can remove the template from the chain by selecting the checkbox to the left of the hold status and clicking Remove from chain templates.


 

Dashboard Enhancements


We’ve introduced some exciting new updates to the Dashboard search functionality! Please note, all new Dashboard updates will be enabled by Stayntouch Admin over the next few months, and all properties are expected to be activated by the end of January. 



The following enhancements have been made:

  • The SUMMARY/ANALYTICS toggle has been moved next to the menu.



  • The search bar has two dropdown options:
    • STARTS WITH (Default)
      • This will only search reservations where the last name, confirmation number, group, or room number start with the search text.
    • CONTAINS will search the entire name (first and last), confirmation number, group, or room number (same logic that is present now).



  • New filter drop down option called TIME PERIOD. Options include the following:
    • STARTING searches reservations starting on the date selected and future (Default).
    • BEFORE searches reservations before and including the date selected.
    • ON searches reservation on the date selected.




  • New SORT BY dropdown added:
    • LAST NAME (A-Z) (Default)
    • LAST NAME (Z-A)
    • ROOM NO. (0-9)
    • ROOM NO. (9-0)
    • ARRIVAL (EARLIEST)
    • ARRIVAL (LATEST)
    • DEPARTURE (EARLIEST)
    • DEPARTURE (LATEST)



  • No search is performed until text is entered into the search box.
  • If text is entered into the search box, and the filters are changed, the search results update.
  • If no text is entered, the current search filters are shown.
    • Shows reservations before, starting on, or on date selected
    • Shows room type selected
  • If no text is entered, a SHOW ALL RESERVATIONS INSTEAD button will be added to the search for all reservations that fit the filter options.




  • You can also continue to sort the Dashboard by ROOM TYPE.


Arrivals Tile Updates


When the new Dashboard search functionality is enabled for a property, when navigating to the ARRIVALS tile on the Dashboard, we’ve made two major design changes:

  1. Tabs: Provide daily counts and allow easy day switching.
  2. Search & Filters: Find an arrival on a specific date.


Tabs


Tabs are a new component and are used to define for which day/date range to show/search arrivals for:

  • Yesterday’s arrivals
  • Today's arrivals: Open by default to show remaining arrivals
  • Tomorrow's arrivals
  • Arrivals in 2 days: Shown with day name
  • Arrivals in 3 days: Shown with day name
  • Arrivals ON a date
  • Arrivals BETWEEN dates


When an inactive tab is clicked, Stayntouch PMS loads arrivals for that day. When a date tab is clicked, the system will first open the date picker to define the date. When a date range tab is clicked, the system will first open the date range picker to define the date range. Setting the date/date range closes the picker and shows arrivals. Other than YESTERDAY and TODAY, canceled or no show reservations will default to display LAST, unless a SORT order is changed/updated.


Yesterday & Today


These two tabs have nested tabs that allow us to show arrivals based on their status. When clicked, they show their default values:

  • Yesterday: Default is to show checked-in; second option is to show no shows.
  • Today: Default is to show remaining arrivals; other options are to show today’s arrivals that are already checked in and today’s arrivals that were canceled.















When viewing today’s remaining arrivals, we also show two available actions:

  • PRINT REG. CARD: This is available for today’s remaining check-ins, tomorrow, 2 days out, and 3 days out. Please note, future registration card print will be in the maintenance release immediately following the v5.88 release.
  • BULK CHECK-IN: This is available for today’s remaining arrival if bulk check-in is applicable.






Stayovers Tile Updates


When the new Dashboard search functionality is enabled for a property, Stayntouch PMS will display stayovers in the STAYOVERS tile of the Dashboard by date rather than just today’s stayovers. The following updates apply:

  • The search tab has a new search design.
  • TODAY shows the number of today’s current stayovers (not including arriving reservations, canceled, or no shows).
  • A date picker is available (no date range).
    • When the date is changed, the search returns all reservations staying over on the date selected (regardless of reservation status, excluding canceled or no show reservations).
    • Stayover for a future date shows all reservations (excluding canceled or no show) whose stay dates include search date and search date +1.
    • Stayover for past dates shows all reservations (excluding canceled or no show) whose stay dates include search date and search date +1.
  • User can search within the date results:
    • When a user clicks the search box or changes search filters, no results are shown until the user starts typing in the search box.
    • Find Today’s Stayovers displays when a user clicks the search box and no text is entered in the search box, or when changing filters when the search box is empty when searching today.
    • Find Stayovers on [date] displays when a user clicks the search box and no text is entered in the search box, or when changing filters when the search is empty when searching a specific date.
  • The reservation status icon displays the current reservation status for a reservation.



Departures Tile Updates


When the new Dashboard search functionality is enabled for a property, Stayntouch PMS will display departure in the DEPARTURES tile of the Dashboard by departure date rather than just today’s departures. The following updates apply:

  • The search tab has a new search design.
  • Tabs include TODAY, TOMORROW, 2 days out, and 3 days out, and a date picker.
    • Each tab (excluding the date picker), shows the total departures (not including canceled or no shows).
    • The TODAY tab shows remaining (default) with an additional tab for DEPARTED.
  • Bulk check-out is available for today.
  • When a user selects a different date, the search returns all reservations (excluding canceled and no shows) that have a check-out date equal to the search date.
  • Users can search within the date results:
    • When a user clicks the search box or changes search filters, no results are shown until the user starts typing in the search box.
    • Find Today’s Departures displays when a user clicks the search box and no text is entered in the search box, or when changing filters when the search box is empty when searching today.
    • Find Departures on [date] displays when a user clicks the search box and no text is entered in the search box, or when changing filters when the search box is empty when searching a specific date.
  • The reservation status icon displays the current reservation status for a reservation.







Checked Out (With Balance) Tile Updates


When the new Dashboard search functionality is enabled for a property, the following updates have been made to the CHECKED OUT (WITH BALANCE) tile:

  • Displays reservations that have been checked out with a balance.
  • Displays the total number of checked-out with balance reservations.
  • The TIME PERIOD filter defaults to the current business date.
  • The ROOM TYPE filter defaults to ANY ROOM TYPE.
  • The SORT BY filter defaults to DEPARTURE (LATEST).
  • If there are no results, a “No matches” message will display.






Updates To Mobile Check-In, Pre Check-In, Queued, & VIP Tiles


When the new Dashboard search functionality is enabled for a property, the following updates have been made to the MOBILE CHECK-IN, PRE CHECK-IN, QUEUED, & VIP tiles:

  • When clicking into the tiles, the current Dashboard search is displayed.
  • The MOBILE CHECK-IN tile displays current mobile checked-in reservations.
  • The PRE CHECK-IN tile displays current pre-checked-in reservations.



  • The QUEUED tile displays current queued reservations.



  • The VIP tile displays current VIP reservations.



  • The layout for all tiles has a new tab with only today (no other date or date picker).
  • If there are no results, a “No matches” message will display.

Late Check-Out Tile Updates


When the new Dashboard search functionality is enabled for a property, the following updates have been made to the LATE CHECK-OUT tile:

  • New date tabs added to late check out tile:
    • TODAY: Shows the count of today’s remaining late check-outs.
    • TOMORROW: Shows the count of reservations checking out tomorrow via late check-out.
    • 2 Days Out: Displayed by day of week and number of reservations checking out on that date via late check-out.
    • 3 Days Out: Displayed by day of week and number of reservations checking out on that date via late check-out.
    • Date Picker
  • The tile will show departures for the date selected that have a late check out flag and a departure date equal to the given date.
  • The tile on the main Dashboard shows the remaining reservations with a late check-out for today.
  • The tile has the new Dashboard search.






Search Bar Updates


When the new Dashboard search functionality is enabled for a property, the following updates apply to the Dashboard search bar:

  • When using the STARTS WITH search:
    • First name is included in the search result
    • User can type LAST_NAME FIRST_NAME
    • User can type LAST_NAME, FIRST_NAME (with comma separating)
    • Search matches the guest search




Search Sort Updates


When the new Dashboard search functionality is enabled for a property, the following updates have been made to the search bar SORT BY dropdown:

  • When a user chooses to sort by name, confirmation number, or room number, the second sorting is organized by arrival date with the latest first.
  • When a user chooses to sort by a date, the second sorting is organized by last name (A-Z).


Display Additional Guest(s) Along With Main Guest


When the new Dashboard search functionality is enabled for a property, the following updates apply for reservations with additional guests:

  • If a reservation has additional guests, a new section under the reservation search result displays a label With X additional: plus the names of additional guests along with the appropriate icon.
  • Additional guests do not have their own search result line.
  • Additional guests are still part of the reservation search results.
  • Additional guests’ names are highlighted if part of the search.
  • Pagination changed to display 50 primary guests.



When the new Dashboard search functionality is enabled for a property, we’ve added a new PRINT REG. CARD button to the future tabs within the ARRIVALS tile (tomorrow, 2 days out, and 3 days out). When clicked the user can select reservations to print registration cards. Canceled reservation cannot be selected and will be grayed out. The user can print registration cards for all reservations selected.




Search Option Added To Menu To Filter Hotels


We’ve added a search option to the Stayntouch PMS menu that allows users to filter subscribed hotels by name. The search will dynamically update the list of hotels as the user types. Moreover, only hotels with names matching the input should be displayed in the search results.


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