Applies to:          Stayntouch PMS          

SendSquared

SendSquared creates a distinctive experience for guests by unifying customer databases across all properties with complete guest profiles. This allows the hotel to communicate efficiently with the guest using the email and mobile phone.

Some of the main features include the following:

• Personalized emails and text message campaigns that drive revenue at scale.
• Full call center and front desk phone capability.
• Visibility of all the communication actions as well as reservations booked.
• Send on-brand transactional messaging for the entire guest lifecycle.
• CRM and marketing services.
• All the email and text messaging from a single, shared inbox.

This integration can be used globally.

WEBHOOK USAGE

• No webhooks are in use.

API USAGE

• GET/reservations – With query parameter date_filter=updated, from_date/to_date for incremental date every 15 minutes.
• GET/reservations – Staging only – with query parameter date_filter=created, from_date/to_date of the last 2 years and future business on the books.
• GET/guests/{id} – With query parameter date_filter=updated, from_date/to_date for incremental date every 15 minutes.

OAUTH KEYS

Stayntouch Implementations/CSM will generate API OAuth keys to SendSquared:

• client
• client_secret
• hotel_id