Stayntouch PMS: Release Notes (v1.20)

Modified on: Thu, 15 Sep, 2022 at 9:57 AM

Stayntouch PMS

Release Notes (v1.20)


Effective: 3 August 2016


PRODUCT ENHANCEMENTS


Hello team,


The following new features and product enhancements are now live in Stayntouch PMS. Please share these notes with all the Stayntouch PMS users at your hotel.


Thank you,

The Stayntouch Team


TABLE OF CONTENTS


END OF DAY


Enhancements to Log: The End of Day feature in Stayntouch PMS has seen several updates as a result of this release. Some of the more notable features include the addition of the process log, the ability to re-run a failed process, and the inclusion of the calendar icon, which allows a user to view an End of Day log for a date in the past. 

We encourage all of our Stayntouch PMS users to read more about the full functionality of this feature in our Knowledge Base article here.



ROOM STATUS ENHANCEMENTS


Out of Order / Out of Service Notification: When a room is marked as Out of Order or Out of Service in Stayntouch PMS, the user will be prompted to select an “end-date” for the room. The end-date should indicate the last day the room is anticipated to display as OOO/OOS in Stayntouch PMS. In cases where there are multiple OOO/OOS dates assigned to the room, only the end-date for the most current period will display. 

Note: If the user needs to print a copy of the Room Status page, the end-date and room type will display on the printed document, as well.

Learn more about this feature and placing a room into Out of Order / Out of Service here.





ACTIONS MANAGER ENHANCEMENTS


Groups Added: As a result of this most recent release, users may now assign Actions to Groups directly from the Actions Manager page. A toggle icon at the bottom of the Actions Manager page allows the user to toggle between the “guest” icon and “groups” icon. 

Click here to learn how to use this setting.



GROUP BLOCKS


Room Availability for Group: The release date assigned to a group block determines how a group’s rooms are released back into the group/house inventory. This rule applies to both cancelled and “no show” reservations. Depending on if the group's reservation cancels or "no shows" before, after, or on the group's release date, the room will either be returned to the group availability or house availability. 

Read the full details in our Knowledge Base article here.



RATE MANAGMENT


Internet Booking Engine: If your property would like to manage which rates display on the Internet Booking Engine (IBE) channel, it is now possible to manage these rates from the Channel Manager page in Stayntouch PMS. A designated Stayntouch PMS user must select a public rate and toggle ON the rate to ensure the rate can be viewed. Additional settings, such as specifying the room type for the rate may also be managed from this page. 

Learn how to configure this setting here.



REPORTS


In House Guests Report: Now, when the user selects the In-House Guests Report, the user can opt to include due-out guests in the report in addition to stayover guests. 

Get the full details by clicking here.



ROOM DETAILS LOG


In House Guests Report: A new Log button has been added that allows a user to track housekeeping updates as they are updated in Stayntouch PMS. The Log is accessible after the user selects a specific room from the Room Status page and will include the following details for each entry: 
  • Which user was responsible for logging the update in Stayntouch PMS (Username). 
  • When the action occurred (Date & Time). 
  • What action was performed (Action). 
  • The front desk and housekeeping status for the room (Front Office Status / Room Status). 
  • The service status of the room (Service Status).



INVOICE ENHANCEMENTS


Address Format: Based on the style in which a country formats addresses, Stayntouch PMS will now accurately reflect this format on the following invoices for your hotel: 
    • Guest Bill 
    • Account Bill 
    • A/R Statement

Even in cases where there are multiple addresses listed on the invoice for different countries, Stayntouch PMS will identify each particular country’s formatting style and reflect that accordingly for the specific hotel, guest/company, or travel agent’s address. 

Additional details regarding configuring your hotel's invoice format are located here.



ADD-ONS


Room Enhancements Update: When an incoming reservation is booked through an external party, like Windsurfer, an add-on may already be included in the rate selected for the reservation. From the Enhance Stay page, there is an update regarding how add-ons appear in Stayntouch PMS when the reservation is received from Windsurfer. 

Adds-ons that were already included for the rate will display with an INCL or “included” label, while add-ons that had to be added manually will list the price of the add-on. 

In the example below, the wine was included in the guest’s rate selection (note the INCL label), but the Stayntouch PMS user manually added the horseback riding add-on.



OPEN TRAVEL ALLIANCE


External Reference Numbers: Often times when a reservation is booked through an Open Travel Alliance (OTA), Stayntouch PMS will receive a unique confirmation number from the OTA or 3rd party Central Reservation System (CRS). As a result of this most recent release, the OTA’s confirmation number and CRS confirmation number will not only automatically save to the guest’s Stay Card, but the number will be searchable within Stayntouch PMS, as well. 

A user may opt to manually add additional reference numbers by selecting the green “plus” sign on the Stay Card, as well.



GUEST DETAILS


Mobile Phone Icon: There is a new mobile phone icon that now displays when viewing a guest’s details from the Stay Card (in the header) as well as an accompanying space when a user opens the Guest Card. As a result, Stayntouch PMS users will be able to specify if the guest's phone number is a mobile number or landline number in the appropriate space. 

Note: If a user makes changes to the guest’s contact details in the header or Guest Card - Stayntouch PMS will automatically update the guest's profile ensuring consistency across multiple pages.


MOBILE PHONE NUMBER & LANDLINE


Update for Text Messaging Services: As mentioned above, there are now fields on the Stay Card and Guest Card, where a user can save the guest’s mobile phone number and/or landline. As a result of this release, Stayntouch PMS has implemented a system that ensures text messaging services like Go Moment Ivy or Checkmate receive the guest’s phone number, regardless of whether the guest’s number has been saved in the mobile or landline section. 

Stayntouch PMS will always opt to share the guest’s mobile number first. However, if only the landline number is saved to the guest’s card, Stayntouch PMS will still share that number with Go Moment Ivy or Checkmate. This will ensure the text messaging service has a phone number on file for the guest.


INTERFACE UPDATES


Integration with CheckMate: We are excited to announce that Stayntouch PMS can now interface with CheckMate, a text messaging app. Checkmate allows text notifications regarding pre-check in, check-in, and check-out to be transmitted between the hotel and their guests. 

To learn more about this interface, please contact a Stayntouch team member at support@stayntouch.com. Please include your contact details and the name of your property, so we better assist you.

ROOM DIARY (Hourly Properties Only)


Un-Assign Rooms: For specific hotels that offer hourly booking, a new pop-out tab has been added to the right side of the page on the Room Diary screen. This tab reveals reservations for the selected date that have not been assigned a room. Drag and drop functionality allows the user to drop an unassigned room into an available slot. Available slots are highlighted in orange. 

Also, rooms can be un-assigned by clicking on a reservation on the diary and then clicking the un-assign button on top of the screen.



STAYNTOUCH GUEST MOBILITY


CC Failure Recorded in Activity Log: During Stayntouch Guest Mobility check-in, if a guest is prevented from checking-in due to a credit card authorization failure, Stayntouch PMS will now log this entry in the guest's Activity Log, as the example below illustrates.




Collect Number of Keys During Check-In: If your property would like to know how many room keys a guest needs before they arrive at your hotel, your Stayntouch Guest Mobility settings can be configured to collect this information from the guest during Stayntouch Guest Mobility check-in. This information will be logged in the Notes section and Activity Log on the Stay Card and can be delivered in an email notification. 

Please Note: Access to this feature requires changes to your Stayntouch Guest Mobility setup. Please contact a member of Stayntouch support at support@stayntouch.com to inquire about using this feature at your hotel.

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