Stayntouch PMS: Release Notes (v1.21)

Modified on: Thu, 15 Sep, 2022 at 9:55 AM

Stayntouch PMS

Release Notes (v1.21)


Effective: 7 September 2016


PRODUCT ENHANCEMENTS


Hello team,


The following new features and product enhancements are now live in Stayntouch PMS. Please share these notes with all the Stayntouch PMS users at your hotel.


Thank you,

The Stayntouch Team


TABLE OF CONTENTS


DO NOT MOVE SETTING 


Prevent Room Re-Assignment
  • The Do Not Move toggle in Stayntouch PMS restricts which users can un-assign or change an arriving reservation’s room number.



REPORT ENHANCEMENTS


Schedule Multiple Reports
  • The Schedule a Report button allows a user to configure multiple schedules for a single report. Learn more here.



Actions Added to Arrivals Report
  • Users may now configure the Arrivals Report to display actions by selecting the Include Actions checkbox on the report configuration settings. Read more about the Arrivals Report here.



Rooms OOO / OOS Report
  • A new report called Rooms Out of Order / Out of Service has been added to the Reports section in Stayntouch PMS. Check out the Rooms OOO / OOS Report in our Knowledge Base.



PROFORMA INVOICE


ProForma Invoice Added

  • For properties that would like to access ProForma Invoices for guests, Stayntouch PMS can now be configured to display this invoice type on the Guest Bill page. Learn more here.




INVOICE ADDED TO A/R TRANSACTIONS 


Locate Invoice Number from the Company/TA Card
  • On the A/R Transactions tab, the invoice number now displays below the guest's name for easy reference. Selecting the filter icon will reveal a search bar, which allows the user to search by an invoice number, as well.



BILL & CHARGES


Move Multiple Charges to a New Bill
  • Easily select multiple charges and assign them to a new bill with the Move Charges Icon. Charges may be moved to a new bill or assigned to another guest/account.




Adjustment Reasons Now Post Below Charge
  • If a user chooses to add a comment when removing or editing a charge, the comment will now appear on the Guest Bill page under the charge description.




Update to Edit Charge Permissions
  • Originally, the Edit / Split / Delete Charge was a single permission. As a result of this release, this permission has been separated into three, unique actions: split bill, edit bill, and delete bill.








JOURNAL PAGINATION


New Pagination Arrows for Journal
  • Stayntouch PMS users may now page forward or backward when viewing different ledgers on the Journal page.



DESKTOP NOTIFICATIONS


Desktop Notifications Enabled
  • Stayntouch PMS desktop-users will notice a banner at the bottom of the page that displays announcements, release notes, and other important messages regarding Stayntouch's products and services.



CHECK-IN UPDATE


Prompt for Mobile Number
  • During check-in, Stayntouch PMS will now prompt users to enter the guest's mobile number in addition to their regular phone number and email address.
  • Users may still ignore and proceed with check-in if necessary; however, we recommend collecting these details from the guest at the start of the process.








INTERFACE UPDATES


Guest's Name Successfully Delivered
  • Improvements have been made to ensure guests' names are successfully delivered to external property interfaces. In addition to sending a standard check-in message, containing the guest’s first and last name in one field, Stayntouch PMS also sends a second “name update” message, where the guest’s name is defined in two fields: First Name and Last Name. This ensures vendors have access to both naming formats depending on their needs.



TravelClick/iHotelier CRS

We are excited to announce that Stayntouch PMS can now be configured to interface with TravelClick/iHotelier CRS. Reservations will successfully download from TravelClick/iHotelier CRS into Stayntouch PMS, and TravelClick/iHotelier CRS can receive inventory, rate, and restriction information from Stayntouch PMS. If your property is interested in interfacing with this CRS, please contact a member of our support team at support@stayntouch.com to begin setup.



Refresh for TravelClick/iHotelier CRS
  • With the Run Full Refresh button, a user can perform a full refresh and force synchronization between Stayntouch PMS and TravelClick/iHotelier CRS, ensuring all inventory, rate, and restriction information is delivered to the CRS.



CRS Interfaces
  • This enhancement ensures that once a reservation is checked-in with Stayntouch PMS, any external CRS systems cannot make adjustments or changes to the reservation from their site. This includes attempts to modify the rate amount, re-assign rooms, edit the departure date, etc. Changes made to the guest’s reservation after check-in can only be performed within Stayntouch PMS.

New Report Configuration for M3 Accounting
  • From the M3 Back Office Export page in Stayntouch PMS (Settings > Interfaces > Back Office Setup > M3 Back Office Support), a Reports section has been added that allows a designated Stayntouch PMS user to control which reports will be delivered in an XML format to the emails listed in the recipient section.




Exact Online Interface
  • For properties interested in interfacing with Exact Online, Exact Online can now be configured to receive revenue, payments, and direct billing information from Stayntouch PMS once the End of Day process is triggered. Preliminary configuration of charge codes and journal mappings is required prior to activation. To learn more about this interface, please contact a Stayntouch team member at support@stayntouch.com.

Door Key PIN
  • For properties that use both Oracode Kaba and an external text messaging interface during the check-in process (such as Checkmate or GoMoment Ivy), it is necessary that Stayntouch PMS share the room’s PIN number with Checkmate or GoMoment Ivy. This enhancement ensures that Checkmate or GoMoment Ivy received the room’s PIN number, allowing the text messaging vendor to deliver the PIN to the guest during check-in.


Lightspeed Enhancements

Stayntouch PMS’s interfacing with Lightspeed has seen several improvements as a result of this release. 

  • Guest Bill / Charges Posted: Transactions posted to a guest’s reservation in Lightspeed will now post in Lightspeed regardless of the statement’s amount. However, in Stayntouch PMS, an amount will only post to the Guest Bill page if the amount is less than zero or greater than zero. 
  • Room Numbers: Within Stayntouch PMS, it is common for room numbers to include integers and characters (ex. Cabin01). Modifications to the room request API ensure that both Stayntouch PMS and Lightspeed can easily read and support rooms with numbers and characters. This update also allows Lightspeed to post room numbers with characters. 
  • Taxes / Charges Posted: When room charges, non-room charges, and taxes are posted to a reservation by Lightspeed, Stayntouch PMS is now configured to support those charge code standards and post accordingly to the Guest Bill. 
  • Varying Bandwidth Speeds: Stayntouch PMS is now capable of syncing with Lightspeed, regardless of the user’s internet bandwidth speed. There are two main servers Lightspeed relies on for their internet connection: Liteserver (low bandwidth speed) and cloud-server (high bandwidth speed), and Stayntouch PMS efficiently supports both server types. The only difference between these servers is noted in the receipt ID, which will display a 3-digit code for the slower connection and a 6-digit code for the faster connection. 
  • Multi-Day Checks: During the End of Day sequence, Stayntouch PMS will only attempt to collect multi-day/open checks when the check’s status has been finalized and no longer registers as “in progress/waiting for payment.” This ensures there are no discrepancies or errors when Stayntouch PMS closes a check during the End of Day sequence.

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