Rate Configuration

Modified on: Tue, 10 May, 2022 at 9:35 AM

Applies to:          Stayntouch Cloud PMS          

Rate Configuration


Configuring a rate in Stayntouch Cloud PMS will allow the user to define a rate's specific details, such as the rate's name, rules, restrictions, room type, availability, and much more. We recommend using this guide to create a public rate type and then the rate itself (although configuring additional rate types (corporate, group, etc.) is also possible in Stayntouch Cloud PMS).




Navigate to Rate Type Page

  • From the menu, navigate to Settings > Rates > Rate Type.


Create Group Rate 

  • Click + ADD NEW.


Create Your Rate 

  • Name your rate type.
  • Select Public for the RATE CLASSIFICATION.
  • Make sure to set the toggle to ON before leaving this page.




Navigate to Rates Page to Add a New Rate

  • From the menu, navigate to Settings > Rates > Rates
  • Click + ADD NEW.

Define Your Rate (Name, Description, Rules, Etc.)  

  • From the Add New Rate page, you can begin defining the rate specifications and details.
  • Starting from the top of the page, below the Rate Details header, you will need to enter some basic details about the rate.



NAME: Name the rate.

RATE CODE: Create a short code that will be used internally by your team.

DESCRIPTION: Provide an overview of the rate and describe the rate's perimeters.

TYPE: Assign a rate type to the rate.

CHARGE CODE: Select a charge code for the rate.

Optional: You may choose to auto-load an existing rate's details with the BASED or COPY FROM setting.  

How to Use Based/Copy From

  • BASED: Use the BASED button to create a child or “based on” rate, which will always be tied to the parent rate from which it was generated. (Think of this feature as a way to create a sub-rate that will always mirror changes made to the parent rate.)
  • COPY FROM: Select the COPY FROM button to auto-load an existing rate and modify it to create a completely new rate. (Excellent for quickly pulling rate information that will not be bound to the original rate it was copied from.)
  • Learn more about these settings here.


Toggle Settings (Optional)

  • By switching the following toggles ON, you can manage any of the following rate settings.



PMS ONLY: The rate will display on the Rooms & Rates page during reservation creation but will not be available to any external channels.

CHANNEL: This rate will be available to channel managers. However, as a result, the rate will not appear for selection on the Rooms & Rates page.

MEMBER RATE: Indicate if this rate will be available to members.

PUBLIC RATE: The rate will be available to the public.

Note: Regarding the PMS ONLY and CHANNEL settings, only one of these settings may be used at a time. Both settings may be toggled OFF, but only one can be toggled ON at a time.



Optional Settings

  • There are additional details you may wish to include during rate creation. 
  • The following sections are optional and are broken down into three main headers:
    • ADD-ONS


Additional Details (Optional)

  • END DATE: Enter a new date if you'd like the rate to display on the Rooms & Rates page for an extended amount of time. This END DATE will override the date specified for the rate on the Set Date Range page during rate configuration (refer to the date management section below).

  • MARKET: Specify the market the rate originates from (list can be configured in Settings > Reservations > Markets).
  • SOURCE: Select the source the rate originates from (list can be configured in Settings > Reservations > Sources).
  • ORIGIN: Specify the origin for the reservation (list can be configured in Settings > Reservations > Origin of Booking). 

  • CLEANING CYCLE: Indicate a particular cleaning cycle that will be associated with the rate and the rate's rooms (manage this list in Settings > Reservations > Task Management). 

  • DISCOUNT ALLOWED: Toggle ON to allow discounts for the rate.

  • SUPPRESS RATE: On the guest's stay card, the guest's stay rate will display as a dollar amount or with the initials SR, which stand for Suppressed Rate. Turning ON the Suppressed Rate setting ensures that only users with the correct permission can view the Suppressed Rate's dollar amount. When this setting is ON, all other users will only see the initials SR for the rate.
    • Click here to learn more how to manage this setting's permissions for your property.

  • COMMISSION: Toggle ON to enable commissions for this rate. Once toggled ON, you can enter a commission amount (by currency amount or percentage) and indicate whether or not the commission is Prepaid. In the CHARGE CODES (NON SELECTION OF CHARGE CODES MEANS ENTIRE STAY COST) section, you can indicate which charge codes this applies to.


Rules & Restrictions (Optional) 

  • This component of the rate configuration is dedicated to managing RULES & RESTRICTIONS


Add-Ons (Optional)

  • A list of pre-configured add-ons will appear for selection. From the ADD-ONSsub-section, the user can: 
    • View the price of the add-on.
    • Opt to include/exclude the add-on in the total price of the rate. 
    • Toggle ON or OFF the add-on.
  • Multiple add-ons may be used with a single rate.

Proceed to Room Assignment

  • If you'd like to bypass managing these settings, you may proceed directly to the Room Assignment section.
  • Select STEP 2 - SELECT ROOM TYPES at the bottom of the page to begin assigning rooms.



Complete Room Assignment 

  • Select the rooms you'd like to assign to this rate. 
  • Drag and drop functionality makes it easy to assign rooms to a rate.
  • Dragging a room into Assigned Room Types will assign the room to the rate. Only assigned rooms will be associated with this rate. 


Proceed to Set Date Range

  • Select STEP 3 - SET DATE RANGE at the bottom of the page to choose a date range to make this rate available.



Set Dates for the Rate

  • Specify the date range you'd like to make this rate available.
  • When you're done selecting your dates, click the CONFIGURE RATE button.


  • Or by using the + NEW SET button at the bottom of the page, you may specify different price ranges for different days of the week. In the images below, we've created a weekday and weekend set with varying rate amounts. 


Define Rates for the Rooms

  • Enter the median or average rate amount you'd like applied for each room type.
  • Then select SAVE SET
    • Note: Additional edits (increasing/decreasing rates) can be made from Revenue Management > Rate Manager


New Date Range (Optional)

  • After you've saved the rate set, you may want to make the date available for another period of time in the future. 
  • Select + NEW DATE RANGE to assign a new date range to the rate. 



  • When you are completely done defining the parameters for your rate, select the BACK TO RATES button in the header. 
  • Congrats! You've just completed configuring your rate when you see it appear in the rate list. 
  • Make sure the toggle is set to ON and displays in green, before you navigate away from this page.

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