Stayntouch PMS: Release Notes (v5.99)

Modified on: Mon, 13 Oct, 2025 at 9:11 AM

Stayntouch PMS

Release Notes (v5.99)
 

Effective: 


TABLE OF CONTENTS


 

ⓘ We'd like to call out a very exciting new item that has been long-awaited and will make many of our customers happy:

  • Multi-Property users can now create and centrally manage full rates at the chain level and easily subscribe them to selected hotels. Build rates from scratch or convert existing templates into full rates, with seamless PMS integration for pricing, date ranges, sets, and add-ons. All updates sync directly to the PMS, giving you full control and consistency across the chain.



  • You now have more control over routed charge payments with a clearer COLLECT PAYMENT FOR ROUTED BILLS WITH AUTO CHARGE FLAG label, flexible scheduling up to four times a day, and a new COLLECT AT, EOD option. Smart validation ensures conflict-free setup, making payment collection easier and more reliable than ever.
  • ProForma Invoices are now clearer and more organized, with charges neatly grouped by service type for individual guests. For groups, choose between summaries by charge code or by room to easily track budgets and spending patterns. Whether it’s one guest or an entire group, reviewing charges has never been simpler.

 

Reports

1. Credit Card Swipe Indicator Added To Credit Check Report

 

The PAYMENT column of the Credit Check Report now shows whether a credit card was Swiped on property, Virtual for virtual cards, or left blank if not swiped—giving you clear visibility into how each payment was captured. Please note, this feature will be made available on the scheduled report format in an upcoming release. Learn more here.


 

Guest Cards

2. Merge Notes & Alerts, Likes & Preferences, & Files

 

Merging guest cards just got smarter! Now, all notes and alerts, likes and preferences, and files from secondary cards automatically carry over to the primary card—keeping guest history complete, consistent, and easy to review. Learn more here.





Financials

3. New ProForma Invoice Options

 

ProForma Invoices are now clearer and more organized, with charges neatly grouped by service type for individual guests. For groups, choose between summaries by charge code or by room to easily track budgets and spending patterns. Whether it’s one guest or an entire group, reviewing charges has never been simpler. Learn more here.

 

Individual Reservations


 

Groups


4. Smarter Payment Collection: Auto Charge Routed Charges


You now have more control over routed charge payments with a clearer COLLECT PAYMENT FOR ROUTED BILLS WITH AUTO CHARGE FLAG label, flexible scheduling up to four times a day, and a new COLLECT AT, EOD option. Smart validation ensures conflict-free setup, making payment collection easier and more reliable than ever. Learn more here.



Payments

5. Smarter Card Authorization Handling

 

When adding a new credit card authorization to a reservation (via Stayntouch PMS, Stayntouch Guest Kiosk, or Stayntouch Guest Mobility), Stayntouch PMS now confirms the new authorization is successful before releasing the existing one. This applies across all payment gateways for added reliability and peace of mind.

 

Stayntouch IBE

6. Enhanced Google Tag Manager Tracking

 

Full GTM event coverage now tracks the complete guest journey: search, view_item_list, view_item, add_to_cart, cart_item_modified, remove_from_cart, begin_checkout, and add_payment_info.

 

Most events are GA4 compliant with a few custom events to capture complete interactions. This provides powerful data to optimize your booking funnel and improve conversion rates.

7. Add-On Image Support

 

Add-ons now display beautiful images to encourage more bookings! This will be rolled out to all hotels using Stayntouch IBE by October 13, 2025, with professional IBE default images as fallbacks.

 

Inclusions Preview:



Shopping Card View:



Default Image: Applicable to all hotels


8. Maximize Your New Features: Update Your Images In Stayntouch PMS

 

To get the most out of these visual improvements, we recommend updating your images in the PMS:


Add-On Images

  • Location: Settings > Rates > Add-Ons in the PMS
  • Requirements: 300 × 300 pixels
  • Important: Upload genuine, high-quality images of your add-on services for best results
  • Fallback: If no image is uploaded, a professional IBE default image will display automatically
  • Display Time: Images appear in Stayntouch IBE within 15 minutes of upload (after October 13, 2025)

 

Room Type Images

  • Location: Settings > Rooms > Room Types in the PMS
  • Support: Up to 5 images per room type
  • Requirements: 1920 × 1280 pixels
  • Display Time: Images appear in Stayntouch IBE within 15 minutes of upload

 

Hot Tip: High-quality room images significantly improve booking conversion rates. Take advantage of the multiple image support to showcase different angles and amenities of each room type.

 

Multi-Property Functionality

9. Multi-Property Configuration: Full Rate Creation

 

Multi-Property users can now create and centrally manage full rates at the chain level and easily subscribe them to selected hotels. Build rates from scratch or convert existing templates into full rates, with seamless PMS integration for pricing, date ranges, sets, and add-ons. All updates sync directly to the PMS, giving you full control and consistency across the chain. Learn more here.



Integrations

10. Support For Inntopia Commerce

 

We’ve added integration for Inntopia Commerce!


 

The integration supports:

  • Download of reservations from Inntopia to Stayntouch PMS
  • Inventory sent from Stayntouch PMS to Inntopia
  • Rates defined in the Inntopia channel are sent from Stayntouch PMS to Inntopia
  • Restrictions on rate/room level are sent from Stayntouch PMS to Inntopia
  • Deposit payments and refunds collected from Inntopia to Stayntouch PMS

 

For more information please contact Customer Support.


Learn more here.

11. Future Date Range Selection For IDeaS Integration

 

Extend your data horizon! Hotels using IDeaS can now choose how far into the future to send data to IDeaS—365, 540, or 730 days. By default, all hotels are set to 365 days, but you can update this in IDP under Future Date Range (one selection only). Changing this setting must be coordinated with IDeaS to align with your purchased package. This ensures IDeaS can send optimized decisions back to your PMS based on the extended data range.

12. IDeaS: Show When Last IDP Initiated

 

Hotels can now see the exact date and time when the last IDP sync was started directly on the IDeas configuration screen.

  • Shows date and time in the hotel’s local timezone using the format: DD Month YYYY (24-hour).
  • Timestamp updates only when the configuration screen is opened, ensuring accurate information without extra system load.

13. Connect API: New GET /posting_accounts/{id}/bills Endpoint

 

The new GET /posting_accounts/{id}/bills endpoint retrieves financial data for a posting account. New fields include:

  • transferred_from
  • transferred_from_type
  • masked_card_number
  • entity_id
  • entity_type
  • entity_name

14. Connect API Enhancement: Booker Email Added to Reservation GET Endpoints

 

The booker_email field is now returned in the following endpoints:

  • GET /reservations
  • GET /reservations/{id}
  • GET /reservations/due_in
  • GET /reservations/checked_in

15. Connect API Enhancement: Phone Number Search In Reservation GET Endpoints

  • New query parameters: mobile_number and home_phone
  • Supports search of 4+ consecutive digits anywhere in the number
  • Available in GET /reservations and GET /reservations/summary

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