Stayntouch PMS: Release Notes (v5.96)

Modified on: Tue, 22 Jul, 2025 at 2:36 PM

Stayntouch PMS

Release Notes (v5.96)
 

Effective: 


TABLE OF CONTENTS


 

ⓘ We'd like to call out a very exciting new item that has been long-awaited and will make many of our customers happy:

  • Streamline your VCC billing with smart automation! Our latest automation lets you automatically charge deposits for all routed bills using Virtual Credit Cards (VCCs) on the day of arrival—no extra steps needed.
  • Our updated CC Transactions screen gives you a clearer, smarter view of credit card activity—all in one place. The new Transactions page lets you easily search, filter, and track credit card activity by day, status, or details like amount and reservation. View full transaction life cycles and click directly into linked reservations for faster, smarter payment management.
  • You can now merge guest profiles even if the secondary profile has active or future bookings. All linked reservations—property-wide and chain-wide—are seamlessly updated to the primary profile, ensuring cleaner data and smoother operations. Built-in checks prevent conflicts when both profiles share the same reservation.
  • Now you can define five additional mapping fields per charge code to power seamless integration with our new financial APIs—Guest Ledger Account, A/R Ledger Account, Deposit Ledger Account, Cost Center, and VAT Code.

 

Too Long; Didn’t Read?

 

We've got your back with this abridged version of the v5.96 product release! If you want the full details, click the linked enhancements directly below for a full explanation of each enhancement.

 

Guest Cards

 

1. Merge Guest Cards With Active Reservations


You can now merge guest profiles, even if the secondary (non-primary) guest card has active or future reservations. This update simplifies guest management and ensures reservation accuracy when duplicate profiles exist. When a merge occurs:

  • All active and future reservations at the property level linked to the secondary guest card are updated to use the primary guest card—even if the guest card you are merging has reservations in another property within the same chain.
  • All active and future reservations across the chain are also updated with the primary guest card.
  • If the primary and secondary guest cards are part of the same reservation, a validation check prevents the merge to avoid data conflict.
  • The Activity Log on the primary profile will be updated with card merges.

 

Read more here.





Reports/Exports

 

2. Unified Nationality Export For Austria & Germany


To streamline operations for properties in Germany and Austria, the Austrian Residence Country Export has been renamed and standardized to support both countries, as they share the same data format. The Austrian Residence Country Export is now renamed to Country Residence Export via Reports > Schedule a Report/Export > Scheduled Exports > + NEW EXPORT SCHEDULE. The export file itself is also renamed to Country Residence Export. This allows German properties to use the same export format previously available only to Austrian hotels. Read more here.



3. Clickable Groups In Manager Daily Report


You can now quickly access detailed group information directly from the Manager Daily Report, improving efficiency when managing in-house groups. Group names in the Manager Daily Report (PMS view) are now bold and orange for visibility. Clicking a group name will navigate directly to the group Summary tab for that group. The << REPORTS button on the group Summary tab allows users to easily return to the Manager Daily Report. Read more here.




4. Cancellation Time Added To Cancellation & No Show Report


The cancellation time now displays after the cancellation date on the Cancellation & No Show Report via Reports > Reports Inbox for the PMS format, PDF format, and scheduled report formats (PDF and CSV). Read more here.



5. Inclusion Of External Reference Numbers In Onyx Commission Export


The Onyx Commission Export (delivered via SFTP) has been enhanced to include the external reference number (e.g., SynXis reference number).

  • The external reference number is now included in the Onyx payment report portion of the export. We used the location of Secondary Confirmation to add the external reference number.
  • This data is populated in the field Secondary Confirmation—in the Onyx file structure.
  • The logic to determine which external reference number to include is as follows:
    • If multiple primary confirmation numbers exist, the first primary will be used.
    • If no primary exists, the first available confirmation number (of any type) will be used instead.

 

Read more here.

 

Groups

 

6. Restriction On Removing Group From Past Reservations


To prevent data inconsistencies and ensure seamless operations, groups can no longer be removed from a reservation once End of Day (EOD) has processed for the reservation. If a group needs to be removed, the user will need to check out the reservation and create a new reservation. Read more here.





Allowances

 

6. Allowances: Restrict Moving Overage Charge To Another Reservation


Previously, when overage charges were transferred from a checked-in reservation to a reservation that had not yet checked in, the system incorrectly posted those charges to the ALLOWANCES tab instead of the Guest Bill. With this update, overage charges can no longer be transferred from one reservation to another, aligning with expected billing behavior. This prevents overages from appearing incorrectly in the ALLOWANCES tab and ensures accurate billing records. This change ensures overage transactions remain tied to the original reservation where they were incurred, providing greater accuracy and consistency in guest billing and accounting. Read more here.

 

Financials

 

7. Auto Charge Routed Deposits: Virtual Card Setup & Copy Information On Routed Bill From Billing Information (In Pilot)


We’ve introduced a new automation to simplify your billing process when working with Virtual Credit Cards (VCCs). You can now automatically collect deposits for all routed bills using VCCs directly on the day of arrival, removing the need for manual processing. Please note, this functionality must be activated from Settings > Hotel & Staff > Settings & Parameters > Auto Charge by turning ON the COLLECT DEPOSIT FOR ROUTED BILLS WITH AUTO CHARGE FLAG toggle. Read more here.




8. Auto Charge For Routed Deposits With Dynamic Amount Updates (In Pilot)


We’ve added the ability to automatically charge routed bills using credit cards on the day of arrival. You can now enable AUTO CHARGE ON DAY OF ARRIVAL directly within the BILLING ROUTING screen on a stay card when attaching a credit card for company or travel agent billing. Read more here.



9. Automated Deposit Collection At EOD Or Custom Schedule (In Pilot)


Auto charge works for all scheduled deposit collections—including End of Day (EOD) and a scheduled time—when multiple deposits are defined on a reservation. These settings can be configured from Settings > Hotel & Staff > Settings & Parameters > Auto Charge by turning ON the COLLECT DEPOSIT FOR ROUTED BILLS WITH AUTO CHARGE FLAG and/or setting ALSO, COLLECT DEPOSIT AT times. Read more here.



10. Auto Charge For Routed Bills (In Pilot)


We’ve introduced a new way to track Virtual Credit Card (VCC) transactions that are auto-collected through routing instructions. A new filter called ROUTED DEPOSITS RESERVATIONS has been added to Financials > Auto Charge. This filter displays only reservations where deposits were auto-collected via Company or Travel Agent VCCs using routing instructions. When the AUTO CHARGE ON DAY OF ARRIVAL toggle is enabled and a VCC is present on a routed bill, the transaction will now be included under this filter. Read more here.



11. Credit Card Transactions Screen


We have updated our CC Transactions page via Financials > CC Transactions.

Existing CC Transactions Screen:



New Transactions Screen:



The new Transactions screen will allow for the PMS user to do the following:

  • Review transaction on a day-to-day basis
  • Search for transaction by amount, card number, reservation number, or account holder name
  • Filter by payment method
  • Filter by payment status
  • Review transaction statuses
  • Click through to the reservation linked to the transaction
  • A clear overview of all authorized, settled, and refunded transactions per day per credit card
  • Review transaction “life cycle” (the different “stages” the transaction goes through, such as “authorization” and “capture”)


 

Read more here.

 

File Attachments

 

12. Change Drive Folder Name


To make it easier for hotel staff to identify reservation-related file attachments, folders created when saving files to a reservation will now use a more user-friendly naming format. When saving a file to a reservation, the system will now create the folder using the format: HOTEL_CODE_CONFIRMATION_NUMBER

This replaces the previous format that used the internal RESERVATION_ID, which was not visible or meaningful to users. The new naming convention allows hotel staff to quickly recognize which reservation a folder belongs to without needing to reference internal IDs.

 

Stationery

 

13. Swiss Registration Card Requirement


To meet compliance requirements in Switzerland, a new Swiss Registration Card layout has been introduced. This layout is based on the Austrian Registration Card, with country-specific adjustments to meet Swiss standards. It includes additional guest information fields and legal compliance checkboxes.

 

Please note, the Swiss Registration Card feature must be enabled for a property by Stayntouch Admin, so please contact Customer Support to activate this feature. Once enabled, no other registration card templates can be selected. Read more here.


 

Digital Registration Card (In Pilot)

 

14. View Digital Registration Card After Signature Completion/Check-In


You can now easily view a completed digital registration card once the guest has signed it and checked in. You’ll now find a new OPEN DIGITAL REG. CARD option when you click on the REGISTRATION CODE button from the Guest Bill. When selected, it will open a new window displaying the completed and signed digital registration card. From this popup, users can print the digital registration card directly. The card is view-only—no edits can be made; a future update will allow you to edit the fields. Users can close the popup when finished. Read more here.




Multi-Property Functionality

 

15. Multi-Property Configuration: Actions


Multi-Property users can configure actions from Configuration > Reservations > Actions by selecting Create template. Read more here.




16. Multi-Property Dashboard Properties Listed According To Sort Order


To improve clarity and usability, the Multi-Property dashboard now sorts properties according to their alternate name or display name. Previously, when sorting A-Z or Z-A, the system used the hotels’ configured names, so if the display or alternate name was different, it did not appear in the correct order. Read more here.


 

Integrations

 

17. RateTiger CRS: Support For Hierarchy Restrictions


Room type, rate, and house hierarchy restrictions can now be sent to RateTiger CRS via Settings > Integrations > Central Reservation System > RateTiger. Users can also sync these restrictions for a specified date range.


 

18. Enhanced Charge Code Mapping For API Integrations: Guest Ledger, Deposit Ledger, A/R Ledger, Cost Center, & VAT Support


You can now define and store five additional mapping fields per charge code. These mappings are used in the new financial APIs:

  • Guest Ledger Account
  • A/R Ledger Account
  • Deposit Ledger Account
  • Cost Center
  • VAT Code

Key Features:

  • Available for all charge code types
  • 25-character alphanumeric fields
    • Case-insensitive
    • Spaces are allowed
    • Special characters are not permitted
  • Values saved directly to the database with each charge code
  • Available via Settings > Integrations > Utilities > External Mappings > Accounting API Mappings

 

19. Connect APIs: Fetch Direct Bill Invoices By Date


A new API is now available to retrieve invoices settled to Direct Bill, one past date at a time.

  • Only past dates are supported.
  • Returns invoices settled via Direct Bill.
  • Useful for financial reconciliation and reporting.

The API specs have been updated with full details of this endpoint.

 

20. Connect APIs: Revenue By Ledger For Past Dates


We’ve introduced a new API that allows you to retrieve revenue data by ledger for a specific past date. This helps support reporting and reconciliation needs by providing detailed revenue breakdowns.

  • Only past dates are supported (not current business date).
  • Returns ledger-level revenue data for the selected date.

The API specs have been updated with full details of this endpoint.

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