Welcome to Helpdesk

Modified on: Thu, 24 Jan, 2019 at 2:41 PM

Applies to:          Rover PMS             Rover Overlay


Welcome to Helpdesk

StayNTouch's Support Center 



Welcome to Helpdesk

In order to provide you with the very best and most efficient support, we are pleased to introduce you to Helpdesk, StayNTouch’s Support Center! Our Helpdesk system allows you to view and search a repository of knowledge about all things Rover and Zest, including how-to guides, videos, and release notes. It will also be the central location for submitting Helpdesk requests or “tickets”, tracking the progress of your request, and viewing past issues/opportunities.


How to Access Helpdesk?

During the first few days of Rover activation, a member of StayNTouch Support created a login for you and/or your team to share. You should use this login to open all support requests/tickets in Helpdesk.


Common Helpdesk Topics:




HELPDESK FEATURES  


Login to Helpdesk (or Sign Up)




Access the Knowledge Base or Release Notes 

  • Knowledge Base: Find how-to articles about our Rover and Zest products. This section of Helpdesk includes tips, guides, and informative videos. 
  • Release Notes: During StayNTouch's bi-weekly release, a new version of our product launches. The release includes changes to the existing software, updates to current features, as well as introducing some completely new functionality to the mix.




Enter a Keyword to Search for Content Related to a Specific Topic




Create a New Ticket




Review Ticket History 





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