Welcome to Helpdesk

Modified on: Tue, 5 May, 2020 at 2:25 PM

Applies to:       Rover PMS    Rover Overlay

Welcome to Helpdesk

StayNTouch's Support Center 




WELCOME TO HELPDESK


In order to provide you with the very best and most efficient support, we are pleased to introduce you to Helpdesk, StayNTouch’s Support Center! Our Helpdesk system allows you to view and search a repository of knowledge about all things Rover and Zest, including solutions, how-to guides, videos, and release notes. It is also the central location for submitting Helpdesk requests or “tickets”, tracking the progress of your request, and viewing past issues/opportunities.


HOW TO ACCESS HELPDESK?


During the first few days of Rover activation, a member of StayNTouch Support created a login for you and/or your team to share. You should use this login to open all support requests/tickets in Helpdesk.


COMMON HELPDESK TOPICS





LOG INTO HELPDESK (OR SIGN UP)





ACCESS THE HELPDESK


  • Knowledge Base: Find how-to articles about our Rover and Zest products. This section of Helpdesk includes solutions, tips, guides, and informative videos. 
  • Release Notes: Every three weeks, we launch a new version of our product. Releases include changes to the existing software, updates to current features, as well as new updates to Rover functionality.
  • Feature Request: Our Feature Request forum plays a significant part in how we develop our products, and your input plays a pivotal role in determining our development priorities. While we take all customer feature requests into consideration, we cannot implement every idea. That being said, our forum is monitored, and each request is evaluated based on the potential value it can add to our customer base.
  • Announcements: The Announcements forum provides notifications to the StayNTouch community, including recent product releases, hot fixes, and status updates for planned or unplanned outages.





ENTER A KEYWORD TO SEARCH FOR CONTENT RELATED TO A SPECIFIC TOPIC





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