Stayntouch PMS Scheduled Report: Cancellation & No Show
To set up a scheduled report for Cancellation & No Show, navigate to Reports > Schedule a Report/Export > Scheduled Reports > + NEW REPORT SCHEDULE > Cancellation & No Show. This will generate a report showing all cancelled and no show reservations for the date range selected. For more details about this report, you can see our Report Guide.
The first step is to select an ARRIVAL DATE from within Schedule Parameters. You can select from Yesterday, Last 7 Days, Last 30 Days, Last Month, Last January, Last February, Last March, Last April, Last May, Last June, Last July, Last August, Last September, Last October, Last November, Last December, Tomorrow, Next 7 Days, Next 30 Days, Current Month, Current Month Plus One Month, Current Month Plus Two Months, or Current Month Plus Three Months.
The next step is to select a CANCELLATION DATE. You can select from Yesterday, Last 7 Days, Last 30 Days, Last Month, Last January, Last February, Last March, Last April, Last May, Last June, Last July, Last August, Last September, Last October, Last November, or Last December.
Then, you can choose to include any of the following OPTION(S) on the report:
- SELECT ALL
- INCLUDE CANCELLED: This will be selected by default.
- INCLUDE NO SHOW
Next, you can choose a FILE FORMAT of either PDF or CSV. If you choose CSV, then you can select whether or not to INCLUDE CSV HEADER. Selecting INCLUDE CSV HEADER will show the Hotel Code, Hotel Name, Generated Date, Generated Time, and Report Name.
You can now move onto Schedule Details, where you can indicate how often the report REPEATS. Select from Hourly, Daily, Weekly, Monthly, or Run During EOD.
If you select Hourly, you'll be prompted to enter information for the following fields:
- REPEATS EVERY: Indicate a number of hours. This is how often you want the report to repeat. This must be 1 or greater. If you enter 0 or leave it blank, it will never send.
- STARTS ON: Choose a date for when the report starts.
- STARTS AT: Choose a time for the report to start.
- ENDS ON: Indicate when the report ends.
- AFTER NO. HOUR: Ends after a specified number of hours.
- ON: Ends on a specific date.
- NEVER: The report delivery never ends.
If you select Daily, you'll be prompted to enter information for the following fields:
- REPEATS EVERY: Indicate a number of days. This is how often you want the report to repeat. This must be 1 or greater. If you enter 0 or leave it blank, it will never send.
- STARTS ON: Choose a date for when the report starts.
- STARTS AT: Choose a time for the report to start.
- ENDS ON: Indicate when the report ends.
- AFTER NO. DAY: Ends after a specified number of days.
- ON: Ends on a specific date.
- NEVER: The report delivery never ends.
If you select Weekly, you'll be prompted to enter information for the following fields:
- REPEATS EVERY: Indicate a number of weeks. This is how often you want the report to repeat. This must be 1 or greater. If you enter 0 or leave it blank, it will never send.
- STARTS ON: Choose a date for when the report starts.
- STARTS AT: Choose a time for the report to start.
- ENDS ON: Indicate when the report ends.
- AFTER NO. WEEK: Ends after a specified number of weeks.
- ON: Ends on a specific date.
- NEVER: The report delivery never ends.
If you select Monthly, you'll be prompted to enter information for the following fields:
- REPEATS EVERY: Indicate a number of months. This is how often you want the report to repeat. This must be 1 or greater. If you enter 0 or leave it blank, it will never send.
- STARTS ON: Choose a date for when the report starts.
- STARTS AT: Choose a time for the report to start.
- ENDS ON: Indicate when the report ends.
- AFTER NO. MONTH: Ends after a specified number of months.
- ON: Ends on a specific date.
- NEVER: The report delivery never ends.
If you select Run During EOD, you'll be prompted to enter information for the following fields:
- STARTS ON: Choose a date for when the report starts.
- STARTS AT: Choose a time for the report to start.
- ENDS ON: Indicate when the report ends.
- AFTER NO. PER: Ends after a specified number of End of Day cycles.
- ON: Ends on a specific date.
- NEVER: The report delivery never ends.
Finally, you can move onto Distribution List, where you can select a DELIVERY METHOD. Choose from either Email Export Delivery Type, SFTP Export Delivery Type, Google Drive, or Dropbox.
If you select Email Export Delivery Type, enter email addresses to receive the report from the ADD RECIPIENT field. Type the email address. Pause. Then hit enter. Email addresses will then appear below.
If you select SFTP Export Delivery Type, select a SFTP RECIPIENT.
If you select Google Drive, choose from a pre-configured Google Drive account. You can learn how to configure a Google Drive account here.
If you select Dropbox, choose from a pre-configured Dropbox account. You can learn how to configure a Dropbox account here. Please note, as of the v5.54 release, we have implemented changes to the existing workflow of Dropbox account settings. If you have any existing scheduled reports with a delivery method of Dropbox, and you fail to receive reports, please remove the old Dropbox account from Settings > Hotel & Staff > Dropbox and create a new Dropbox account.
Once you've selected a delivery method, you can click CREATE SCHEDULE to begin receiving the scheduled report.
The scheduled report will appear in your list of scheduled reports from Reports > Schedule a Report/Export > Scheduled Reports, and you can edit it from here if desired.
The scheduled report you receive to the selected delivery method will be in the file format chosen and will look something like the below screenshot depending on the parameters set.
