Posting Charges in Rover
With the POST CHARGES button in Rover, you can quickly locate a reservation and post a specific charge to a reservation's bill. With that said, there are two ways to post charges in Rover.
1. FRONT DESK > POST CHARGES
The first way to post charges in Rover is to navigate to Front Desk > Post Charges. In the popup window, you can locate a reservation by entering the room number, guest, company, or travel agent. Posting charges is only possible for reservations that are due to arrive or in house.
When you click on the reservation, you will be able to post charges to the guest bill. You can view different charge groups by clicking the dropdown menu.
Once you have selected a charge group, you can select a charge, indicate the quantity, choose which bill to route charges to, and then select POST CHARGE.
If the guest has not checked in yet, it will display the message below. Simply click POST CHARGE to proceed.
2. OPEN GUEST STAY CARD TO POST CHARGES FROM THERE
The other option for posting charges is to open the guest stay card and post charges from there. Once on the stay card, navigate to BILL & CHARGES and select the orange ADD CHARGE button.
Like before, you can click the dropdown menu to choose a specific charge group, select a charge, choose which bill to route charges to, and then indicate the quantity.
Please note, you can also delete charges by selecting an item and clicking the trash can icon next to the POST CHARGE button.
Furthermore, if a guest has routing in place, you can view the charges in the tab to which the charges are routed.