A Guide to OOO/OOS Rooms

Modified on: Thu, 25 Jul, 2019 at 4:04 PM

Applies to:       Rover PMS    Rover Overlay


A Guide to OOO/OOS Rooms





Rover handles Out of Order (OOO) and Out of Service (OOS) rooms in different ways. See details below: 


OOO:

  • Rover deducts OOO rooms from the property's room availability.
  • OOO rooms do not show up on the room assignment screen.
  • Putting a room in OOO will affect the property's occupancy and revpar calculations. 
  • OOO rooms will display with a gray room number on the Room Diary page.


OOS:

  • Rover does NOT deduct OOS rooms from the property's room availability.
  • OOS rooms will display for selection on the room assignment screen. 
  • OOS rooms do not affect the property's occupancy or revpar calculations (or any other statistics). 
  • OOS rooms will display with a gray room number on the Room Diary page. 


NOTE: Previously, guests could be checked into OOS rooms. Under current functionality, guests are unable to be checked into a room that is OOS. An error message will now display when attempting to check a guest into an OOS room in the same way as with OOO rooms.


For more information about updating room status to OOO or OOS, see this article.



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